Cloud5 Communications jobs
Contact Center Senior Team Lead – la baie
Position Summary
The Senior Team Lead is responsible for supporting and developing Team Leads and frontline agents while driving operational excellence and delivering a high-quality guest experience. This role balances strategic leadership with hands-on operational support to ensure performance goals, KPIs, and service standards are consistently met.
The Senior Team Lead focuses on leadership development, coaching, communication, and performance managemen...
Contact Center Senior Team Lead
<p><b>Position Summary</b></p><p>The Senior Team Lead is responsible for supporting and developing Team Leads and frontline agents while driving operational excellence and delivering a high-quality guest experience. This role balances strategic leadership with hands-on operational support to ensure performance goals, KPIs, and service standards are consistently met.</p><p><br></p><p>The Senior Team Lead focuses on leadership devel...
Contact Center Senior Team Lead
<p><b>Position Summary</b></p><p>The Senior Team Lead is responsible for supporting and developing Team Leads and frontline agents while driving operational excellence and delivering a high-quality guest experience. This role balances strategic leadership with hands-on operational support to ensure performance goals, KPIs, and service standards are consistently met.</p><p><br></p><p>The Senior Team Lead focuses on leadership devel...
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