Description
Must Haves: -University Degree Bilingual, French, and English (read, write, speak) -2+ years customer service experience -Strong proficiency with Microsoft Office tools (Outlook, Excel) -Experience with JD Edwards, SAP or any other ERP systems -Experience with Salesforce (or other CRM software) -Excellent interpersonal, written and verbal communication skills Job Description: Insight Global is looking for a Call Center Agent to join the Customer Solution Centers team. The Customer Solution Centers are made up of teams that provide service; customer access, pre-sales, post-sales, and service delivery. The technical teams focus is to solve various ERP and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. This individual will be responsible for receiving inbound calls. Core Responsibilities: Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.
