Description

The Opportunity – Bilingual Physician Locator Specialist – RPN (remote role) (This is a 100% remote position – the full flexibility to work from home!) As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare. Position Summary The Physician Locator Specialist is a clinical member of our interdisciplinary team supporting our Expert Medical Services Program. This team member uses their clinical experience to guide our members in navigating the Canadian Healthcare system by triaging their concerns, seeking to clarify and set expectations and locating resources that best suit the members clinical picture and geographic location. This role does involve direct interaction with members, nurses, organizational business partners and medical office personnel. Role and Responsibilities Review and clarify requests with a clinical lens Initiate search to match the members with resources appropriate to both their clinical condition and geographic location, performing all pertinent quality checks and investigations Provide exceptional customer service by setting clear expectations when interfacing with all constituents and delivering on the Teladoc Corporate Values. Ensure that our member’s expert selections are accurate and received in a timely manner Prepare and send resource reports to members making sure that they have been reviewed for quality assurance before sending. Act as internal resource to locate physicians, as required, for other service processes Other duties, as assigned. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Skill Requirements/Preferences Registered Practical Nursing Diploma Minimum of 2 + years of work experience as RPN Bilingual- English and French is required Ability to partner cross-functionally to ensure customer success Process oriented Strong problem-solving skills: demonstrated ability to facilitate mutually agreeable solutions Demonstrated ability to successfully partner with others to achieve sales targets CRM experience, preferably Salesforce is an asset Proficient with Microsoft suite and Adobe editing Strong oral and written communication skills Excellent follow up and proactive attitude Good judgment Strong organization, administration, and communication skills (written and verbal). Works well in a team-oriented environment. Required license or credential needed to perform job: Registered as a Licensed Practical Nurse or Registered Practical Nurse with provincial nursing college in Canada. Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladoc.com