Agilus recruiting for a Bilingual Product Support Specialist to work with our client in Saint John, New Brunswick.
- Respond quickly and professionally to client requests via the phone and web
- Ask questions to ensure that requirements are clear
- Provide remote call assistance using our clients’ processes
- Initiate a service call when required
- Maintain and grow product & technical knowledge
- Achieve performance targets on a consistent basis
- Participate in training initiatives that will enhance or build on skills
- Fully Bilingual in English and French
- Flexibility to support office hours from 8am – 10pm AST in a weekly shift rotation
- High School Diploma
- Experience in a contact centre or in a related customer service capacity
- Strong problem-solving skills
- High sense of urgency
- Intermediate computer skills
- Clean criminal record
Total Compensation Package:
- Hourly Wage
- Full time Hours
- Positive Work Environment
Please apply directly online or submit your resume to Lisa Williams at [Click Here to Email Your Resumé]
We encourage you to visit agilus.ca regularly as new and exciting employment opportunities become available daily!
Agilus, formerly: Design Group Staffing, Inteqna, LucasWorks!, Lucas Professional Search Group and Braun Valley Associates.