Agilus recruiting for a Bilingual Product Support Specialist to work with our client in Saint John, New Brunswick.

Duties:

  • Respond quickly and professionally to client requests via the phone and web
  • Ask questions to ensure that requirements are clear
  • Provide remote call assistance using our clients’ processes
  • Initiate a service call when required
  • Maintain and grow product & technical knowledge
  • Achieve performance targets on a consistent basis
  • Participate in training initiatives that will enhance or build on skills

Requirements:

  • Fully Bilingual in English and French
  • Flexibility to support office hours from 8am – 10pm AST in a weekly shift rotation
  • High School Diploma
  • Experience in a contact centre or in a related customer service capacity
  • Strong problem-solving skills
  • High sense of urgency
  • Intermediate computer skills
  • Clean criminal record

Total Compensation Package:

  • Hourly Wage
  • Full time Hours
  • Positive Work Environment

Apply:

Please apply directly online or submit your resume to Lisa Williams at [Click Here to Email Your Resumé]

We encourage you to visit agilus.ca regularly as new and exciting employment opportunities become available daily!

Agilus, formerly: Design Group Staffing, Inteqna, LucasWorks!, Lucas Professional Search Group and Braun Valley Associates.