Description

Is the Technical Support position a career for you?

  • You can easily establish rapport with others?
  • You are eager on keeping up with new technologies?
  • You are recognized for your expertise in customer service?
  • If this fits you, you will appreciate this offer.

    We are looking for empathetic, friendly and dynamic candidates to provide technical support related to phone, Internet and IP television product and services. On a day-to-day, our representatives are servicing business market customers of Canada’s largest communication company.

    At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the latest 2018 internal survey, 84% of them would recommend Nordia as an employer to their family and friends!

    What is expected from a Technical Support Representative:

  • Diagnose and execute technical troubleshooting for phone, Internet and IP television; products and services;
  • Takes pride in providing exceptional customer service and ensuring first call resolution;
  • Provide expert information or advice to customers on client’s products, services and offerings;
  • Continuously improve products and services knowledge.
  • Qualifications and position requirements to join the team:

  • High school diploma (completed);
  • Bilingualism ( English & French);
  • Interest for Internet and IP TV related technologies;
  • Proficiency with problem solving and decision making in a fast paced environment;
  • Able to multi-task (think, talk and type) on calls;
  • Comfortable with use of different web browsers (Explorer, Google Chrome);
  • Technical understanding of various operating systems: Windows & Macintosh;
  • Experience with web-based applications .
  • What we offer: 

  • bilingualism premium of $1/worked hour and weekend premium
  • Competitive base salary – 15,00$ per hour (includes a 1,75$ premium on worked hours);
  • Performance based incentive;
  • Bilingualism premium of $1/worked hour and weekend premium
  • Full time position;
  • Fully paid professional training and support to help you reach your potential;
  • Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental and life insurance); Great discounts on telecommunications products and services.
  • Discover Nordia Sherbrooke at: http://www.en.nordia.ca/sherbrooke

    Class starts on April 8th, 2019

    Schedule

    Schedule

    Days of the week

    Hours

    Lenght

    In classroom training

    Monday to Friday

    12:30 PM to 8:00 PM

    10 days

    Production training Monday to Friday 12:30 PM to 9:00 PM 10 days In classroom training Monday to Friday 12:30 PM to 8:00 PM 7 days

    Production training

    Monday to Friday

    12:30 PM to 9:00 PM

    10 days

    Day shift Post training Schedule

    Must be available according to business hours and needs within the following timeframes:

    Monday to Sunday :

    8:00 AM to 23:00 PM