Description
Job Title: Collection Representative
Duration: 6 months
Location: Remote
Hours per Day: 8
Hours per Week:40
Job Summary:
This position is part of operations group and is responsible for performing collection activity on delinquent accounts for residential and commercial electric and natural gas accounts in the Alberta utility sector. The duties would include receiving and posting payments to customers past-due accounts, maintaining customer information, resolving customer enquiries review and analyze accounts for payment and prioritizes for contact and research issues related to customer disputes and payment posting issues. Our team focuses on delivering exceptional customer service to both external and internal stakeholders.
Essential Duties/Responsibilities:
• Maintain thorough knowledge required to perform technical and procedural aspects of position.
• Perform all aspects of work with high degree of effectiveness, efficiency, and accuracy with minimal supervision
• Review customer contracts to ensure collection activities are meeting contractual guidelines
• Discuss with customers by telephone the reason for overdue payments and review our terms of sales or service
• Monitor aging reports for delinquent accounts.
• Contact residential, commercial, and industrial customers by telephone facilitate payment of delinquent accounts
• Analyze and resolve customer account disputes.
• Carry out the established program for the follow up and collection of accounts receivable.
• Communicate requests with management for special situations that are outside of standard policies and procedures.
• Conduct skip tracing when contact information is not available
• Negotiate payment plans
• Analyze accounts to determine if service disconnection
• Analyze accounts to determine if balance transfer is warranted
• Document customer accounts within company systems describing customer interaction and collection efforts
• Process credit card and bank draft payments
• Create customer account reconciliations/statements as requested by internal and external customers
