Content Designer

JOB DESCRIPTION

We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills. Responsibilities: • Works independently, or with oversight from more senior content designers, on content design projects that are concisely defined or contain limited unknowns. Collaborates effectively with working teams. • Works on technical problems with small to large scope, asks questions to confirm and validate requirements to execute on deliverables. • Works on content problems with relatively small scope and asks questions to ensure they have all relevant information to create solutions. • Able to improve existing content by ensuring writing complies with technical input constrains and design module builds within our Content Management System (CMS) with a focus on accessibility. • Self-managed to execute on content QA process and procedures and content intake management by following content authorship roles and responsibilities. • Can produce well-crafted content deliverables that meet stated requirements. • Able to iterate rapidly, create multiple solutions. • Strong attention to detail in using correct grammar, consistency, and following defined content guidelines. • Self directed and meets deadlines. • Listens to feedback and incorporates it appropriately with help from mentors / managers. • Works effectively with PM, content, design, development and other cross-functional partners to understand problem, goals and arrive at best solution. • Can solicit, weigh and integrate diverse feedback from multi-disciplinary stakeholders. • Clearly communicates decision-making rationale to team members. Foundational level of proficiency: • Information Architecture. • Stakeholder management. • Agile Delivery and Development. • Design Thinking. • Digital Fluency. • Technology Graphic Tools. • Technical Writing/Documentation. • Illustration. • Data Visualization. • Imaging Tools. • Media Content and Graphic Designs. • Multimedia Technologies. • Writing / Editing. • Storytelling. • Verbal & written communication skills. • Collaboration & team skills. • Analytical and problem solving skills. • Data driven decision making. • Typically between 3 – 6 years of relevant experience and post- secondary degree in related field of study or an equivalent combination of education and experience. • Technical proficiency gained through education and/or business experience.

REQUIRED SKILLS AND EXPERIENCE

• 2-3 years of experience in UX Writing / Content Design • Large enterprise experience • Agile experience, specifically working with technical stakeholders • Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style • Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user Strong storytelling and foundations of voice/tone (online blogging, article creation, journalism/editorial work)

NICE TO HAVE SKILLS AND EXPERIENCE

institutions • Figma application experience Experience with UX Research tools (ie. UX Playbook)