Description

Site Manager 

 

Job Title: Site Manager

 

Company: Fairgrounds Racket Club

 

Location: 

  • Kingston: 945 Gardiners Rd, Kingston, ON 
  • Hamilton: 1275 Barton St E, Hamilton, ON 
  • Ottawa: 2065A Robertson Rd, Ottawa, ON 
  • Whitby: 378 Taunton Rd E, Whitby, ON
  • Red Deer: Bower Place Mall, Molly Banister Drive, Red Deer, AB
  • North Vancouver: Capilano Mall, Marine Drive, North Vancouver, BC

 

Job Type: Full-time

About the Role: Site Manager

Fairgrounds is looking for a dynamic, organized, and people-driven Site Manager to lead operations at one of our growing club locations. In this role, you’ll be responsible for delivering a best-in-class member experience, managing day-to-day site operations, leading a high-performing team, and overseeing all aspects of the site’s programming, scheduling, and financial performance.

If you thrive in a leadership role, have a passion for racket sports (especially pickleball!), and enjoy creating welcoming, community-driven spaces, we want you on our team.

Key Responsibilities

Leadership & Staff Management

  • Train, supervise, and schedule all site staff
  • Foster a positive, inclusive, and collaborative team culture
  • Conduct regular performance check-ins and provide ongoing coaching and feedback
  • Maintain clear internal communication and ensure staff alignment with Fairgrounds’ service standards

Site Operations

  • Own and manage day-to-day site operations to ensure a clean, safe, and organized facility
  • Become a membership expert taking a membership sales approach to optimize club revenue and operations
  • Execute daily walk-throughs and proactively address any site issues or operational gaps
  • Implement and refine operational processes to improve efficiency and member satisfaction
  • Act as the primary on-site contact for escalations and incident management
  • Become the liaison for selected club ambassadors

Programming & Scheduling

  • Input and oversee court schedules and programming (e.g., open play, round robins, clinics)
  • Ensure programs align with member needs and brand goals
  • Monitor participation and gather feedback to continually improve programming

Business & Financial Oversight

  • Manage the location’s P&L, meet performance targets, and track KPIs
  • Process payroll accurately and on time
  • Support retail sales through effective inventory management and team coaching
  • Ensure all transactions are processed accurately via POS systems

Member & Community Engagement

  • Act as the face of Fairgrounds at your location
  • Build relationships with members and local community groups
  • Address member concerns with professionalism and care
  • Track and analyze member satisfaction data to guide service improvements

Qualifications

  • Minimum 2–3 years of experience in a management or supervisory role
  • Experience in hospitality, fitness, sport, or recreation environments is preferred
  • Proven ability to lead, motivate, and develop a team
  • Strong organizational and problem-solving skills
  • Financial acumen and comfort managing budgets and payroll
  • Familiarity with scheduling, POS, or facility management software
  • Passion for customer service and community-building
  • Interest or experience in racket sports (pickleball, padel, tennis, etc.)
  • Availability to work flexible hours, including mornings, evenings, weekends, and holidays

Schedule

  • 40 hours a week on-site
  • Includes morning, evening, and weekend availability

Compensation

  • TBD commensurate with experience

Target Start Date

  • July-September 2025

How to Apply

If you’re a strong leader with a passion for people and sport, we want to hear from you!

Please submit:

  • Your resume
  • A brief cover letter explaining your interest and relevant experience
  • Your preferred location
  • Your availability and any scheduling limitations

  • Send your application to employment@visitfairgrounds.com

    We thank all applicants for their interest. Only those selected for an interview will be contacted.

    Fairgrounds is an equal opportunity employer. We are committed to building a diverse and inclusive team. We welcome applications from individuals of all backgrounds, identities, and experiences.