Senior Program Manager

Job Title: Program Manager – Senior

Location: 21 College Street, Toronto, ON (Hybrid)

Duration: 12 Months Contract (Extension Possible)

Skills

Experience and Skill Set Requirements

Required Skillsets and qualifications:

• In-depth knowledge of TB/MBC and SPP processes, inception to finish.
• In-depth knowledge to prepare Request for Bids (RFB) document and to develop business and technical requirements.
• Experience with architecture gating process. In-depth knowledge of industry standard project management methodologies.
• Knowledge and experience with justice-related projects.
• Knowledge and understanding of IT project approval processes and requirements.
• Demonstrated experience leading and overseeing program strategy development from inception through to project close-out and any required transition to operations, business planning, benefits identification and organization funding requests for I&IT programs.
• Demonstrated experience understanding and articulating I&IT executive expectations and translating into program deliverables.
• Experience monitoring and managing the cost, risk, schedule, governance, technical performance, and program impact of each of the component projects.
• Experience providing a program/portfolio view of project inter-dependencies and external project dependencies, monitoring and reporting on exposure levels.
• Exercise a range of leadership responsibilities including the role of coach and developer of talent.
• Experience developing complex budgets based on multiple funding channels and cross organization dependencies.
• Experience analyzing program and organization’s environments to identify potential risks and issues; articulates and prioritizes issues and risks to senior executives; recommends mitigation strategies to decision-makers to ensure projects are delivered on schedule.
• Use significant innovation in the planning, analysis and execution of tasks.
• Experience directing stakeholder consultation, facilitation and consensus building. Provides program, portfolio, and/or project reporting to multiple stakeholders.
• Experience leading strategies and actions to overcome resistance to change and capitalize on forces in support of change.
• Experience seeking new and unique business processes, technologies and products to benefit programs, portfolios and projects.
• Experience building positive relationships within the team and external parties.
• Experience contributing to improvements in life cycle based on lessons learned and past experience.
• Adhere to organization’s standards and best practices for program.

Rating Criteria

Criteria 1: 40%

• Ability to think and act strategically. Big picture thinking, and solid understanding of program scope, management, and operations.
• Good understanding of the wider objectives and how to ensure strategic alignment of the program to business priorities.
• Experience leading organizational development, strategy development, business, and program planning.
• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program strategic objectives.
• Ability to work positively with the wide range of individuals and stakeholders involved in program management.
• Strong leadership and management skills and experience.
• Strong stakeholder management and communication skills and experience.
• Strong presentation and meeting facilitation expertise.
• Experience handling difficult situations and managing stakeholder alignment to ensure program success.
• Ability to find innovative ways to resolve problems and proactively manage program issues and risks.
• Ability to use appropriate strategies and actions to proactively overcome resistance to change and capitalize on forces in support of change during all stages of program projects – concept, definition, planning, implementation, and close-out.
• In-depth knowledge of strategic program budgeting and resource allocation methods and techniques to ensure program success.

Criteria 2: 40%

5+ years’ proven experience as a Program Manager or other Managerial position:

• Experience developing and managing program and project scope, schedules, and deliverables.
• Experience with monitoring and forecasting program and project costs and providing reporting and input to ensure targets are met.
• Experience with effective management of program budgets ensuring a high level of fiscal control and accountability including estimates, forecasts, and reconciliation/confirmation of actuals.
• In-depth knowledge and handling of project and program management methodology and techniques.
• Ability to promote I&IT program and project management best practices and adherence to standard methodologies.
• Experience gathering and developing business and technical requirements to create and maintain a detailed program, project schedule and/or integrated plan.
• Experience directing program and project teams to ensure program and project deliverables are delivered on time and adhere to government standards.
• Extensive experience coordinating and monitoring program and project processes developing/communicating guidelines and procedures.
• Experience with resolution of resourcing and interpersonal conflicts, negotiates changes to resourcing, ensuring knowledge is shared among team members, and program objectives and deliverables are met in a timely manner.
• Ability to proactively identify potential program risk events and issues before they occur including identification of appropriate mitigating strategies and plans.
• Experience with effective articulation and prioritization of issues and risks to senior executive levels and recommendations of mitigation strategies for decision-makers.
• Experience with establishment and facilitation of program steering committee and stakeholder forums and meetings.
• Experience with providing, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
• Experience with promoting public sector I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology, and the control of the use of I&IT resources.
• BSc/BA Diploma in Management or a relevant field.
• PMP is an asset.

Criteria 3: 15%

• Experience with the coordinated planning, management, and execution of organizational change initiatives.
• Outstanding knowledge of performance evaluation processes.
• Experience with procurements, managed services, and vendor management.
• Experience with APIs, solution integration and customer experience platforms.
• Experience with iterative and agile delivery.
• Experience with journey mapping.
• Experience with developing and advancing transformational roadmaps.
• Experience with managing and delivering end-to-end programs/projects with focus on solution integration, platform modernization.
• Experience developing and delivering presentations to a wide variety of audiences including executives.

Criteria 4: 5%

• 10+ years of experience working with federal/provincial/broader public-sector healthcare providers.
• In-depth knowledge of Public Sector Program/Project Management artifacts (or similar), processes and practices, and ability to produce program-level documentation that comply with industry standard practices.
• In-depth knowledge of industry standard such as Program and Project Management Institute (PMI) and public sector I&IT project management methodologies.
• In-depth knowledge and experience with public sector health-related projects.
• In-depth knowledge and understanding of IT project approval processes and requirements.
• Experience adopting and adhering to Unified I&IT Project Methodology, Enterprise Architecture, Gating process, and Standard Systems Development Methodologies.
• Solid experience with large complex IT health-related projects and programs.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Must-Have

• In-depth knowledge of TB/MBC and SPP processes, inception to finish.
• In-depth knowledge to prepare Request for Bids (RFB) document and to develop business and technical requirements.
• Knowledge and experience with justice-related projects.
• Experience with architecture gating process. In-depth knowledge of industry standard project management methodologies.