Description

Elisa Polystar is a part of Elisa Industriq. Our products help communication service providers (CSPs) reduce OPEX and CAPEX costs while enhancing customer experience. Our portfolio – proven with 100+ CSPs globally – integrates AI-driven analytics with automation. Our mission is to provide actionable insights leading to smarter decisions.

We are now looking for a customer facing solution architect as a

Technical Account Manager to join our team.

Technical Account Managers (TAMs) play a critical role in ensuring overall revenue growth to Elisa Polystar. The TAM is an integral part of the sales cycle, collaborating closely with Business Region Directors (BRDs) to expand the breadth and depth of Elisa Polystar services and product adoption. This is a unique presales position for someone who wants to make a difference and drive transformation in the telecommunications industry.

The daily work covers a range of activities, e.g.:

  • Represent the company at various community and/or business meetings to promote the company and products
  • Engage with your customers to understand business needs, develop, and own the technical relatioship with the customer
  • Effectively handle all presales duties such as demo, presentations, proof of concepts, RFI/RFP/RFQ and be the technical expert of the sales process
  • Design future proof solutions, including hardware and software that best fit customer requirements
  • Collect all technical and network information required for the design, implementation, and configuration of the solution
  • Help CSPs to create true business value through data and analytics, making your customers more data-driven organizations
  • Technically qualify the opportunities and decide the fit vs. Elisa Polystar solutions
  • Communicate with the customer in post-sales phase as their needs evolve
  • Present new solutions, features, and product roadmaps

Needed experience and knowledge:

  • 5+ years of experience in working with mobile and/or fixed network service providers in a tech-commercial role
  • Multiple year experience working with CSPs from an Operations Support Systems (OSS) perspective
  • Previous customer facing experience, for example as a technical lead
  • Identify customer’s problems, design a solution to them, document it, and present it to internal and external stakeholders
  • Ability to manage multiple tasks and projects in a complex environment
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Presentation skills equally good with both large and small audiences, in person and over Teams
  • Ability to act as the technical authority and expert

We expect you to have deep understanding of most (not all) of the following:

  • 2G/3G/4G/5G/VoLTE & IMS protocols and architectures
  • DSL/FTTH/HFC/Ethernet and other fixed access network protocols and architectures
  • IP/MPLS network protocols and architectures
  • Mobile Performance Management and IP device telemetry data, TR-069 and TR-369
  • Access/Transport/Core network analytics and troubleshooting
  • Network automation techniques (e.g., Ansible, Terraform)
  • Intent based networking
  • TM Forum ODA concept, Digital Twin, and Open APIs
  • Network operations automation
  • RAN engineering process automation
  • Cloud-Native Network Functions (CNFs)
  • Kubernetes, Docker, Prometheus, Elastic Search, Kafka, Apache Spark
  • Data Warehouse, Big Data, BigQuery, and advanced analytics solutions
  • On-prem Data Lakes, cloud solutions in public clouds (GCP, AWS, Azure)
  • Good understanding of Devops, DataOps, and MLOps
  • Cost/Value analysis

Possible bonus points from:

  • Elisa Polystar OSIX monitoring system and Kalix Analytics solution
  • Fault Management Automation, closed-loop alarm handling
  • Python programming language
  • SQL and NoSQL database queries
  • NETCONF and YANG
  • Agile software development

Travel: Actual level of travel varies, at intervals can be up to 40%

Location: Canada, home office with needed travel to meet customers. We are not able to offer visa sponsorship for this position

Language: Fluency in English. Working level of other languages is a bonus.

Interested? We look forward to hearing from you!