Regional Sales Coordinator (Western Canada)

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.

Our client, a leading manufacturer of Industrial Pumps and HVAC fluid technology is looking to hire a Regional Sales Coordinator (Western Canada) to join their team.

The Sales Coordinator – Western Canada plays a pivotal role in facets of day-to-day solutions selling of Company products in the assigned branch or region. you will be responsible for providing administrative and operational support to the sales department, assisting in managing customer orders, maintaining accurate records, coordinating communication between internal teams, and ensuring timely delivery of products. You will play a crucial role in helping the sales team meet their targets and ensuring excellent customer service.

PLEASE NOTE: This position is a contract opportunity to start. There is potential for permanent employment. This role is fully remote and the individual can be located anywhere in Canada. This person will be servicing Alberta MST time and will be required to adjust their schedule to accommodate the time difference.

Responsibilities:

Order Management & Fulfillment:

• Process and track orders from receipt to delivery, ensuring timely fulfillment and proactive communication with customers regarding potential delays.
• Collaborate with production and logistics teams to ensure smooth order execution and compliance with company standards.
• Sales Support & Documentation:
• Prepare sales quotes, order confirmations, proposals, and other documentation, ensuring accuracy and adherence to Armstrong’s processes.
• Assist the sales team with presentations, reports, and CRM data entry to track sales progress.

Customer Relationship Management:

• Act as the main contact for customer inquiries and concerns, offering timely solutions and support throughout the sales cycle.
• Build and maintain strong customer relationships to ensure satisfaction and repeat business opportunities.
• Internal Collaboration & Coordination:
• Liaise with internal teams (production, logistics, finance) to ensure timely and cost-effective order fulfillment.
• Ensure products and materials are available for fulfillment, supporting seamless communication across teams.

Sales Reporting & Performance Tracking:

• Assist in compiling sales reports and tracking performance metrics to help the sales team meet targets.
• Provide insights from order data to identify opportunities for improvement and support forecasting.

Post-Sale Support & Problem Resolution:

• Address post-sale issues (returns, exchanges, complaints) in a timely manner, ensuring customer satisfaction.
• Work closely with customer service and production teams to resolve service-related requests.

Data Management & CRM Maintenance:

• Ensure accurate and timely data entry into the CRM system to track sales and customer interactions.
• Regularly audit and update customer and order information for accuracy.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field is preferred, or equivalent industry experience.
• A minimum of 5 years of experience in a sales support or administrative role, ideally within the manufacturing or industrial sectors.
• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems and managing customer-related data and sales documentation.
• Basic understanding of sales processes, manufacturing operations, and supply chain management.
• Familiarity with inventory management and logistics coordination is an advantage.
• Strong organizational and multitasking abilities, with a keen eye for detail and accuracy.
• Excellent written and verbal communication skills, with the ability to clearly articulate information to various stakeholders.
• Strong customer service orientation, with a problem-solving mindset and the ability to handle complex customer inquiries.

Application Process:

All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

InVision is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.