Description
<p>Job Title: Process Improvement Consultant (Pricing)</p><p>100% Remote (USA & Canada)</p><p>Job Duration: Fulltime Prem Role.</p><p><br></p><p>Visa Independent Consultant – Fine with Full Time Hire</p><p><br></p><p><b>Role & Responsibilities Overview:</b></p><p>· Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.</p><p>· Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.</p><p>· Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.</p><p>· Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.</p><p>· Define and document a scalable staffing model based on two operational scenarios:</p><p>o Scenario 1: Steady State – One individual (Persona A) owns both modeling and filing/objection work.</p><p>o Scenario 2: Capacity Constraint – Responsibilities split between:</p><p>§ Persona B: Modeler / LOB Strategy Lead</p><p>§ Persona C: Filing & Objections Support</p><p>· Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.</p><p>· Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C).</p><p>· Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C.</p><p>· Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.</p><p>· Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.</p><p><br></p><p><b>Candidate Profile:</b></p><p>· Bachekors or Masters degree in economics, mathematics, computer</p><p>science/engineering, operations research or related analytics areas</p><p>· Based out of India</p><p>· 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.</p><p>· Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.</p><p>· Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.</p><p>· Capable of thinking strategically while delivering detailed execution plans.</p><p>· Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.</p><p>· Flexible and collaborative working style with significant overlap with EST time zone hours.</p><p><br></p><p><b>Technical skills:</b></p><p>· Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms.</p><p>· Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.</p><p>· Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand.</p><p>· Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability.</p><p>· Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.</p><p>· Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).</p>
