Description
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About Us
Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets. Strategies to include market mix, pricing, status, and direct sales. The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.
Essential Duties and Responsibilities
- Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date, and space commitments for group room sales within the hotel.
- Recruit, interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
- Ensure training programs are conducted regularly and HEI standards of performance are met. Give guidance and counsel staff toward improvement.
- Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department including forecasts, lead management, booking pace, and sales meetings.
- Coordinate ongoing research of the travel industry to detect market trends and develop new marketing strategies. Make recommendations to improve potential from various markets.
- Develop and conduct persuasive verbal sales presentations to prospective clients.
- Prepare and execute computerized annual business plans, adjusting as necessary based on market conditions.
- Attend scheduled sales, executive, and related meetings.
- Maintain knowledge of travel industry, current market trends, and economic factors.
- Manage all group, transient, and catering/banquet sales activities to maximize revenue.
- Develop rates, sales, and deployment strategies through market analysis and demand management.
- Represent the hotel in community and industry organizations and events.
- Oversee departmental compliance with employment and civil rights laws.
- Ensure regular attendance and availability to work.
- Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
- Bachelor’s degree preferred.
- 5+ years of sales leadership in a similar-sized operation preferred.
Knowledge, Skills, and Abilities
- Proficiency in Microsoft Word, Excel, and Delphi.
- Knowledge of computer accounting programs, math skills, and budget analysis.
- Extensive sales skills, revenue management, recruitment, supervision, training, and motivation of managers.
- Effective listening, communication, and diplomatic skills.
- Ability to stand and move throughout the hotel property and perform essential functions with or without accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to different audiences.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts offers comprehensive benefits including medical, dental, vision, vacation, sick, holiday, pet insurance, life insurance, disability plans, 401(k), and hotel discounts. Details vary by location and employment status.
Additional Information
HEI is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
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