Description

WECJP00030178 –  Specialist l – Marketplace Operations Analyst
Duration: 5 months, possible for extension
Hours: 37.5 Hours
Work Environment: On-site, 5 days a week in Mississauga

Description

The Marketplace Operations Analyst is responsible for ensuring the client’s Marketplace sellers are fulfilling our customer promise.

In this role, you will be required to establish business relationships with sellers, monitor their performance against key KPIs, and influence sellers to ensure they are offering our customers the best experience on the website. You will coordinate seller operations reviews with the Marketplace Key Account Management team. You will work with the website technology team to ensure that all opportunities with Marketplace operations are being escalated appropriately, specifically any day-to-day opportunities hindering sellers from shipping to our customers. You will be an escalation point and partner to the customer service team, offering support by leveraging your relationship with sellers to provide an excellent experience to the client website’s customers.

You will also be responsible for representing Marketplace operations in eCommerce projects. You will be a subject matter expert and work with cross-functional teams to plan and communicate the efforts required from sellers. All developments that come from these eCommerce-wide projects will be designed to improve customer satisfaction and trust.

Job Responsibilities:
• Build strong business and operations relationships with Marketplace sellers.
• Manage seller performance against key Marketplace KPIs.
• Manage seller performance review processes.
• Work with sellers to identify and resolve any issues and provide solutions to ensure we offer a positive customer experience.
• Act as an escalation point for all customer inquiries/requests and work with sellers to ensure customers have a great experience on the webiste.
• Represent Marketplace as an operations subject matter expert in all eCommerce projects. Plan, communicate, and drive adoption of any effort required by sellers.
• Design and develop future Marketplace operations and fulfillment processes.
• Liaise with store teams to address and resolve opportunities related to Marketplace site-to-store shipments.

Qualifications:
• Bachelor’s Degree required.
• 1-3 years of vendor management required.
• Strong communication skills and the ability to influence Sellers are required.
• Comfort working with Microsoft Excel and PowerPoint is required.
• Experience in Retail Operations, Supply Chain or eCommerce is strongly recommended.
• Strong analytical skills and ability to make clear recommendations for improvement based on large amounts of data.

 

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.