Description
Job Title: Office Administrator
Company: Advance Lumber & Pallet
Location: Surrey, BC (near SkyTrain and all major bus routes)
Position: Full-Time (Monday to Friday, 8:00 AM – 4:30 PM)
About Us
Advance Lumber & Pallet is part of the Advance Group of Companies — a family-owned, community-focused business in the Lumber and Forestry Industry. With operations in Surrey (BC), Calgary (AB), and Tulare (CA), we are one of Canada’s fastest-growing companies and a top 100 BC manufacturer. We’re committed to sustainable practices, operational excellence, and building a strong team culture. Learn more at www.advancelumber.ca.
Position Overview
We’re looking for a highly organized and reliable Office Administrator to join our team in Surrey, BC. This is a key role that helps keep daily operations running smoothly and ensures strong communication between our plants, sales team, and customers.
What is an Office Administrator?
An Office Administrator at Advance Lumber & Pallet is the central support person in the office — responsible for managing incoming communication, coordinating orders through our ERP system, supporting customer service, entering payroll and payables, and assisting senior staff with administrative tasks. You’ll be the go-to person who helps keep things organized and moving, while also acting as the first point of contact between our locations in BC, Alberta, and California.
This is a foundational role with room to grow. As the company expands, this position will evolve to take on more responsibility in operations, coordination, and system support.
This role reports to the company bookkeeper and senior staff members.
Key Responsibilities
Customer Service & Communication
Act as the main point of contact for internal communication with our Calgary and Tulare plants, as well as with our sales team
Respond to customer inquiries, provide order updates, and ensure high service levels
Collaborate daily with production teams and sales reps to align on priorities and timelines
ERP, Payroll & Order Coordination
Enter and manage orders in our ERP system
Track production and delivery schedules, ensuring accuracy and timely updates
Maintain accurate customer and order records
Enter payroll data and employee hours into the system for processing
Process vendor bills and expenses for review and approval
Administrative Support
Answer phones, greet visitors, and handle general front desk responsibilities
Match credit card transactions with receipts for processing
Monitor and manage office supply inventory
Support internal scheduling, documentation, and other administrative tasks
Arrange meetings, place lunch orders, and assist with event or team coordination
Take on additional projects and responsibilities as needed
Growth & Development
Contribute to improving processes and communication systems
Expand responsibilities as the company and role evolve
Requirements
3+ years of experience in office administration or customer service
Experience with payroll entry, payables, or expenses is a strong asset
Strong multitasking and organizational skills
Proficient with Microsoft Office (Excel, Word, Outlook)
Experience with ERP systems is an asset (training provided)
Excellent communication skills — both written and verbal
Detail-oriented, reliable, and comfortable in a fast-paced team environment
Previous experience in a manufacturing, logistics, or construction office setting is an asset
What We Offer
Competitive compensation (salary range available upon request)
A growing company with room to advance
A supportive team environment and hands-on leadership
Easy access by SkyTrain and major bus routes
How to Apply
Please email your resume and a brief cover letter to advancelumber604@gmail.com with the subject line:
“Office Administrator Application”
Advance Lumber & Pallet is an equal opportunity employer. We value diversity and are committed to creating an inclusive team environment.
Job Type: Full-time
Pay: $47,000.00-$50,000.00 per year
Schedule:
8 hour shift
Day shift
Monday to Friday