Description

Job Title: Office Administrator

Company: Advance Lumber & Pallet

Location: Surrey, BC (near SkyTrain and all major bus routes)

Position: Full-Time (Monday to Friday, 8:00 AM – 4:30 PM)

About Us

Advance Lumber & Pallet is part of the Advance Group of Companies — a family-owned, community-focused business in the Lumber and Forestry Industry. With operations in Surrey (BC), Calgary (AB), and Tulare (CA), we are one of Canada’s fastest-growing companies and a top 100 BC manufacturer. We’re committed to sustainable practices, operational excellence, and building a strong team culture. Learn more at www.advancelumber.ca.

Position Overview

We’re looking for a highly organized and reliable Office Administrator to join our team in Surrey, BC. This is a key role that helps keep daily operations running smoothly and ensures strong communication between our plants, sales team, and customers.

What is an Office Administrator?

An Office Administrator at Advance Lumber & Pallet is the central support person in the office — responsible for managing incoming communication, coordinating orders through our ERP system, supporting customer service, entering payroll and payables, and assisting senior staff with administrative tasks. You’ll be the go-to person who helps keep things organized and moving, while also acting as the first point of contact between our locations in BC, Alberta, and California.

This is a foundational role with room to grow. As the company expands, this position will evolve to take on more responsibility in operations, coordination, and system support.

This role reports to the company bookkeeper and senior staff members.

Key Responsibilities

Customer Service & Communication

Act as the main point of contact for internal communication with our Calgary and Tulare plants, as well as with our sales team

Respond to customer inquiries, provide order updates, and ensure high service levels

Collaborate daily with production teams and sales reps to align on priorities and timelines

ERP, Payroll & Order Coordination

Enter and manage orders in our ERP system

Track production and delivery schedules, ensuring accuracy and timely updates

Maintain accurate customer and order records

Enter payroll data and employee hours into the system for processing

Process vendor bills and expenses for review and approval

Administrative Support

Answer phones, greet visitors, and handle general front desk responsibilities

Match credit card transactions with receipts for processing

Monitor and manage office supply inventory

Support internal scheduling, documentation, and other administrative tasks

Arrange meetings, place lunch orders, and assist with event or team coordination

Take on additional projects and responsibilities as needed

Growth & Development

Contribute to improving processes and communication systems

Expand responsibilities as the company and role evolve

Requirements

3+ years of experience in office administration or customer service

Experience with payroll entry, payables, or expenses is a strong asset

Strong multitasking and organizational skills

Proficient with Microsoft Office (Excel, Word, Outlook)

Experience with ERP systems is an asset (training provided)

Excellent communication skills — both written and verbal

Detail-oriented, reliable, and comfortable in a fast-paced team environment

Previous experience in a manufacturing, logistics, or construction office setting is an asset

What We Offer

Competitive compensation (salary range available upon request)

A growing company with room to advance

A supportive team environment and hands-on leadership

Easy access by SkyTrain and major bus routes

How to Apply

Please email your resume and a brief cover letter to advancelumber604@gmail.com with the subject line:

“Office Administrator Application”

Advance Lumber & Pallet is an equal opportunity employer. We value diversity and are committed to creating an inclusive team environment.

Job Type: Full-time

Pay: $47,000.00-$50,000.00 per year

Schedule:

8 hour shift

Day shift

Monday to Friday