Service Coordinator

Our client is seeking a Service Coordinator to manage the vital transaction experiences of their customers, partners, suppliers and field staff.

The role is fully in-office in Lachine, Québec, with solid pay, insured health, and other benefits.

Responsibilities

• Answer and address incoming calls for service and direct incoming phone and email traffic as needed.
• Establish work orders for service calls and quoted jobs through the firm’s CRM and ERP systems (Sage or Praxedo).
• Adding new service calls and quoted jobs to the dispatch according to the field staff strengths and availability.
• Distribute and coordinate physical mail as well as incoming and outgoing courier deliveries.
• Coordinate purchase orders and invoices, including purchasing parts or coordinating material deliveries for field staff.
• Act as the first point of contact for visitors in the company offices.

Qualifications

• High school diploma or relevant work experience.
• Strong sense of urgency and priority setting.
• Organized and able to learn new tasks in a deliberate and professional manner.
• Ability to maintain a positive attitude in complex problem-solving and customer/field staff challenges.
• Excellent communication skills in person and by email.

This is an excellent role and a chance to progress in a growing firm. Take a few minutes and invest in career opportunity exploration.