Description
Key Responsibilities:
- Provide deskside and remote support for internal staff on software, hardware (computers, printers, mobile devices), and business applications.
- Backup, image, configure, and ship computers and peripherals to vendors and end users.
- Assist with administrative and project tasks including lease return processes and other company initiatives.
- Receive and manage work requests via in-person interactions, automated service queues, and leadership directives.
- Work independently and collaboratively to meet service level expectations.
- Track and report program delivery metrics as required.
- Support extended hours when requested and travel to other 3M locations as needed (valid driver’s license required).
Required Skills & Experience:
- Minimum 2–3 years of relevant IT support experience.
- Strong written and verbal communication skills in English.
- Excellent interpersonal, coordination, and analytical abilities.
- Knowledge of basic business concepts and IT service delivery.
- Experience with Microsoft Office 365 suite highly desirable.
- Good systems analysis and/or programming skills.
- Awareness of IT opportunities and initiative to suggest improvements.
- Previous experience in a manufacturing environment is an asset.
- Bilingualism (French/English) is required.
Education:
- Bachelor’s degree in a related field or college diploma preferred.
