Description

Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead

Location

Work from Home Opportunity CANADA

Summary

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI). Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading/patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP) .

The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-system partners.

Responsibilities

  • Configure & troubleshoot of DNS & DHCP services.
  • Monitor ticket queues and implement of Business as Usual (BaU) customer requests.
  • Test and Implement upgrades and patches for DDI infrastructure.
  • Provide technical information and leadership in support of managed services customers.
  • Document support activities in service management platform.
  • Develop and maintain account specific documentation.
  • Provide account and platform specific training to team members.
  • Monitor incident alerts; notify, investigate and troubleshoot issues.
  • Lead and/or engage in service restoration and root cause analysis Activities as required.
  • Identify opportunities for internal process enhancement.
  • Support continuous improvement initiatives.
  • Identify opportunities for automating repetitive tasks.
  • Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
  • Support team as account specific SME for escalations, including out of hours.
  • Interact with vendors to identify and resolve product defects and issues.
  • Document support activities in service management platform.

Requirements

  • (5) Five+ years network and DDI experience
  • Experience with Active Directory
  • Experience with Linux based OS
  • Excellent communication skills – written and verbal
  • Cisco CCNA or CCNP Certification a plus
  • Ability to work with both current and future clients
  • Experience with ISC BIND & DHCP
  • Experience with MS DNS & DHCP
  • Major DDI OEM technical certification
  • Experience with Perl and Shell scripting a plus
  • Experience with ticketing systems and workflows