Description

Job Description

Job DescriptionSalary: $50k – $60k

About Us

Wentworth Hospitality Group is looking for eager and engaged individuals who are passionate about next level guest experience! Our Hospitality division includes four restaurants and a boutique hotel.

Maxine’s magnificent interiors are inspired by the funky watering holes of Soho and the corner bistros of Europe. A curated menu by Executive Chef Bobby Milheron features elevated breakfast, brunch, and lunchtime favourites that offer peak flavour and freshness. If you are looking to work within a culture that strives for excellence, creates a welcoming atmosphere and guest experience, are service obsessed and love the hospitality industry, you are the person we are looking for!

Position Summary

As a Manager at Maxine’s, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.

Position Responsibilities

Front of House:

  • Coordinate daily operations for both Front of House and Back of House.
  • Execute outstanding food and guest service.
  • Respond efficiently and accurately to customer complaints.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to enhance productivity.
  • Ensure compliance with sanitation and safety regulations.
  • Control operational costs and identify measures to reduce waste.
  • Conduct pre-shift briefings.
  • Innovate strategies to boost sales.
  • Motivate and inspire leadership at the team level to drive sales.
  • Demonstrate an Anything is Possible mindset: dream big and play big.
  • Emulate behavior that drives sales by engaging with guests and assisting where needed; no job is too small.
  • Perform other duties as assigned.

People:

  • Ensure all team members understand and maintain operating standards.
  • Motivate team members towards delivering next-level guest service.
  • Address guest concerns and seek positive resolutions.
  • Assist in training new hires and encourage ongoing development for existing staff.
  • Ensure brand service standards and proper dress code are consistently maintained.
  • Foster a positive team culture with a “can do” attitude.
  • Promote a passionate and competitive sales-driven environment.
  • Demonstrate, promote, and lead by living into our Vision, Mission & Values.

Place:

  • Maintain a professional atmosphere that ensures top employee and guest safety standards.
  • Ensure a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
  • Ensure a safe workplace in compliance with WorkSafe BC.

Profit:

  • Limit promotional and Q.S.A. bills.
  • Identify and implement new ways to increase profit.
  • Improve systems and efficiency.
  • Control waste, spillage, and portion sizes.
  • Achieve labor budgets for each shift.
  • Perform bar checks, including non-alcoholic beverages, limes, and juices; manage 86’d products.
  • Ensure accurate, realistic sales forecasts are achieved every shift.

Skills & Qualifications:

  • Education: Post-secondary degree in business management or hospitality is ideal.
  • Experience: 2-3 years of prior experience in restaurant management.
  • Ability to work varied hours.
  • Knowledge of driving sales and meeting financial goals.
  • Results-driven with a demonstrated record of prior success.
  • Excellent interpersonal skills with guests and employees.
  • Strong conflict resolution skills.
  • Adaptable, flexible, and high energy, with a tolerance for stressful situations.
  • Understanding of basic accounting principles and budgets.
  • Proven ability to coach and manage people effectively.
  • Driven towards personal development.
  • Computer Skills:Good knowledge of Word, Excel, Outlook, and POS systems

Please apply directly via the link provided: