Help Desk Analyst

REQUIRED SKILLS AND EXPERIENCE

• * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word, Excel, Outlook, etc.) * Strong client-centric mindset. You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it’s the right thing to do * Familiar with Citrix VPN * Familiar with Windows Hello for business * Post-secondary education Previous experience in banking