Description

<b>Who we are<br></b>Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. <br>Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. <br><b>The EH Way<br></b>At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.  <br>We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission<br>We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy <br>We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale<br>We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission<br>We Live by Our Values – we role model our values 100% of the time<br>We Expect High Performance – we set a high standard and we’re not satisfied with being average.<br><b>This role <br></b>As a Client Support Associate, you will be part of a collaborative, driven, and supportive team that’s always striving to provide the highest level of customer service, while continuously aiming for self improvement. As a Client Support Associate, your responsibilities would consist of: <br>Provide timely, accurate, and professional support to clients via email and video calls<br>Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges <br>Offer support and guidance on navigating Employment Hero platform, ensuring clients understand how to use the system to meet their HR and payroll needs<br>Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations<br>Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance, and Operations to ensure accurate and effective solutions for clients<br>Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively<br>Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests<br>Contribute to the development and enhancement of internal processes, guides and manuals to improve support efficiency and client satisfaction<br>Assist existing clients with KYC/ KYB when creating new accounts<br>Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders<br>Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients.<br><b>Who you are <br></b>To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring;<br>Knowledge of Canadian payroll<br>1+ years of client support or client management experience<br>Exceptional organizational skills to juggle multiple tickets simultaneously<br>Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance<br>Excellent interpersonal and communication skills to build trust with clients and internal teams<br>A proactive, solution-oriented mindset with a passion for delivering an outstanding client :experience<br>Tech savvy and possesses the ability to learn new platforms and software rapidly<br>Experience working in a start-up or fast paced environment.<br><b>What we can offer<br></b>At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:<br>You will work remotely, with the flexibility to own your time and impact<br>You will access cutting-edge tools to amplify your work, knowledge and outputs <br>You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life<br>You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies <br>You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidized egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities <br>At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/<br>Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.