Description
<p><b>About Us</b></p><p>We are a 10+ person recruiting company specializing in working with funded startup companies, closely held businesses, and law firms. We partner closely with clients to help them scale through exceptional talent acquisition.</p><p><br></p><p><b>About the Role</b></p><p>The Account Manager is the client’s ambassador and trusted partner throughout the hiring journey. This part-time (to full-time) role ensures clients have an exceptional experience from intake through post-placement. You’ll serve as the liaison between clients and the delivery team, keeping communication clear, expectations aligned, and results on track.</p><p><br></p><p><b>What You Will Do</b></p><p><br></p><p>Client Success (30%)</p><ul><li>Set up and lead client intake calls.</li><li>Ensure clients have an outstanding experience at every stage.</li><li>Regularly update clients on progress and candidate flow.</li><li>Provide creative solutions when barriers arise.</li><li>Establish and maintain strong communication rhythms (weekly reports, touchpoints, follow-ups).</li><li>Conduct quarterly client review meetings using the Squadron framework.</li></ul><p><br></p><p>Candidate Management (40%)</p><ul><li>Conduct video interviews with candidates as needed.</li><li>Present qualified candidates to clients with clear rationale.</li><li>Ensure smooth coordination between candidates, recruiters, and clients.</li><li>Oversee feedback collection and candidate experience.</li></ul><p><br></p><p>Team Leadership (20%)</p><ul><li>Manage recruiting pod (sourcing team).</li><li>Set weekly priorities for teams.</li><li>Ensure accountability and alignment with client expectations.</li><li>Coach the team on feedback and performance.</li></ul><p><br></p><p>Business Operations (10%)</p><ul><li>Communicate with internal leadership and other CDMs.</li><li>Support process improvements and implementation.</li><li>Contribute to brainstorming ways to improve client delivery and scale the business.</li></ul><p><br></p><p><b>Who You Are</b></p><ul><li>Natural problem solver with strong critical thinking skills.</li><li>Proactive, responsive, and transparent communicator.</li><li>Adaptable and flexible to client needs.</li><li>Committed to delivering a white-glove client and candidate experience.</li><li>Detail-oriented with excellent follow-through.</li><li>Strong initiative taker and collaborator.</li></ul><p><br></p><p><b>What You Need</b></p><ul><li>5+ years in a client service or account management role.</li><li>Ability to manage multiple clients and priorities simultaneously.</li><li>Passion for continuous improvement and client relationship building.</li><li>Excellent organizational and time-management skills.</li><li>Experience in recruiting, staffing, or talent acquisition preferred.</li></ul><p><br></p><p><b>Core Values (How We Work)</b></p><ul><li>Partnership First – We succeed when our clients and candidates succeed.</li><li>High Standards, Always – Quality and professionalism in every interaction.</li><li>Ownership & Accountability – We deliver on our commitments.</li><li>Adapt & Innovate – We solve challenges with creativity and agility.</li><li>Client & Candidate Experience Above All – Every touchpoint matters.</li></ul><p><br></p><p><b>KPIs</b></p><p>Metrics may include:</p><ul><li>Client satisfaction and retention.</li><li>Candidate pipeline health and quality.</li><li>Time-to-fill and placement success.</li><li>Timely, clear reporting and communication.</li></ul><p><br></p><p><b>Role Details</b></p><ul><li>Type of Role: Remote, Part-Time</li><li>Hours: Flexible, approx. 10–30 hours per week to start. Likely to go full-time within 3 months. </li><li>Compensation: Based on experience</li><li>$25 to $30 CAD/hour</li></ul><p></p>
