Description
<p>Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If youre passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!</p><p><br></p><p>The Assistant General Manager is responsible for overseeing the services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our companys standards.</p><p><br></p><p><b>The main responsibilities of the position are: </b></p><ul><li>Assist in all Opening/closing duties.</li><li>Ordering F&B- as needed.</li><li>Scheduling of team.</li><li>Assist in operations administration, monitor operations, staff performance and lounge condition.</li></ul><p><br></p><p><b>Other Key Responsibilities</b></p><ul><li>Supervise day-to-day operations, ensuring smooth operations of all areas and a commitment to maintaining the high standards expected by the Signature Suite passengers.</li><li>Help deliver superior customer service by creating memorable dining and best in class guest experiences through effective management and training of the service team</li><li>Actively engages with guests to ensure a premium level of service and guest satisfaction</li><li>Monitors and ensures high food and beverage quality in presentation and production for all offerings</li><li>Monitors and ensures the safe service of all alcoholic beverages and high sanitation standards</li><li>Actively participates in the mentorship and support of all team members on a daily basis</li><li>Be an inspirational, committed and responsible member of the Air Canada Signature Suite Management Team</li><li>Manage and liaise with other members of the management team to ensure a high level of service is provided to our guests.</li><li>Ensure SOPs and service standards are fully met by all staff.</li><li>Take initiative to identify areas for improvement and participate in continual improvement activities.</li><li>A focus on ongoing training and development of the staff to Air Canada Signature Suite standards</li><li>Handle administrative duties including organizing employee rosters, duty assignments and operating assignments as assigned by the General Manager</li><li>Other related responsibilities and special or ad hoc projects, as assigned.</li></ul><p><br></p><p><b>Qualifications Required</b></p><ul><li>Serving It Right certified</li><li>5+ years of experience supervising a premium food and beverage operation is required</li><li>Critical thinker, solution-based individual experienced in creating business/customer relation structures</li><li>An inspiring leader with strong leadership and people skills with the ability to elevate a team to achieve its highest potential and then take it to the next level</li><li>Skilled at developing and creating dining experiences, menus and beverage lists that drive guest satisfaction and loyalty</li><li>High level of attention to detail</li><li>Proficiency in Microsoft office and good communication skills, including verbal and writing skills</li><li>High sense of responsibility, ownership and initiative</li><li>A solution provider committed to a vision of service that will provide an ultimate guest experience</li><li>Ability to handle conflicting deadlines and prioritize</li><li>As we are a travel-based business, it is essential to have the flexibility to work evenings, weekends and holidays</li><li>Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.</li><li>Must be flexible to work weekdays/weekends, statutory holidays and flexible shifts of early morning/day/evening shifts</li></ul><p><br></p><p><b>Working Conditions</b></p><ul><li>Ability to stand for extended periods.</li><li>Ability to lift up to 20 lbs.</li><li>Must be flexible to work weekdays/weekends and statutory holidays.</li><li>Must be available to work flexible shifts early morning/day/evening shifts</li></ul><p><br></p><p><b>Why Join Us?</b></p><p>At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.</p><p><br></p><p><b>Ready to make your next career move? </b></p><p>Apply today and help us shape the future of our workplace.</p><p><br></p><p><b>Plaza Premium Group offers:</b></p><ul><li>Paid health benefits package</li><li>Access to our Global lounges for you and your family</li><li>Smart Traveler Loyalty Program Recognition</li></ul><p><br></p><p>We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.</p><p><br></p><p>We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.</p><p><br></p><p>Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.</p><p>We thank all applicants in advance for their interest, however only those being considered will be contacted.</p>
