Description

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments. Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services – enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada, & India and with the team of 250+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please write & follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us: info@cloudlabsit.com

What we offer:

  • We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
  • Flexible remote work.
  • Opportunity to work remotely is available

Job Location: Canada – Remote

VISA Status: Canada Citizen or PR Holder (having B1/B2 US Visa is added advantage)

Start Date: Immediate or 15 Days

Responsibilities

  • Engage with business stakeholders to gather, analyze, and translate requirements into Salesforce, Slack, and Agentforce solutions
  • Design end-to-end business processes leveraging Salesforce, Slack workflows, and Agentforce AI agents
  • Lead functional solution design, including use cases, user stories, process flows, and acceptance criteria
  • Provide thought leadership on conversational interfaces, automation, and AI-driven service or sales workflows
  • Support UAT, change management, training, and post-go-live adoption
  • Configure and customize Salesforce using Flows, Apex (as needed), Lightning components, and integrations
  • Design and implement Slack integrations with Salesforce (alerts, workflows, bots, notifications, approvals)
  • Implement and configure Agentforce for intelligent case handling, automation, and AI-assisted workflows
  • Collaborate with architects on system integration, security, data models, and scalability
  • Troubleshoot and resolve technical and functional issues across Salesforce, Slack, and Agentforce

Required Qualifications

  • 5+ years of hands-on Salesforce consulting or implementation experience
  • Minimum 1 successful project involving Slack integration and Agentforce implementation
  • Strong understanding of Salesforce clouds such as Sales Cloud, Service Cloud, Experience Cloud, or Platform
  • Experience with Salesforce Flow, automation, and declarative development
  • Solid understanding of Slack APIs, workflows, and Salesforce-Slack connectivity
  • Experience working in Agile/Scrum delivery environments
  • Excellent communication skills with the ability to bridge technical and business teams

Preferred Qualifications

  • Experience with AI-driven solutions, conversational agents, or intelligent automation
  • Exposure to integration tools (MuleSoft, REST/SOAP APIs)
  • Experience working with enterprise or regulated clients
  • Prior consulting or client-facing experience

Certifications (Required or Strongly Preferred)

  • Salesforce Administrator
  • Salesforce PD1
  • Salesforce Sales Cloud and/or Service Cloud Consultant
  • Salesforce Slack Admin/Developer/Consultant (preferred but not mandatory)
  • Salesforce Certified Agent force Specialist