Description
<p> Under the spuervision of the Plant Director and the Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing the following tasks. <p> What to Expect: </p><p> Enter and receive orders, process payments, and transfer all information to the logistics team; </p><p> Verify, for each order, the received product and all related information, as well as any required documents; </p><p> Coordinate production activities and manage inventory levels; </p><p> Answer customer calls and assist them with their various needs; </p><p> Ensure customer satisfaction and, when necessary, coordinate returns and claims. </p><p> Qualifications: </p><p> Minimum of 2 years of experience in customer service </p><p> Strong computer skills (Microsoft Office Suite)</p><p> Experience with SAP and Salesforce is an asset </p><p> Bilingual (English and French), spoken and written — although French is not required outside the province of Québec. </p><p> What We Offer: </p><p> Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office). </p><p> Comprehensive benefits package with company‐paid premiums for the “Core” package. </p><p> Career development and training opportunities </p><p> Life insurance, disability coverage, and wellness program </p><p> Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%</p><p> Paid vacation and personal days </p><p> Employee discounts on Sika products </p><p> Tuition reimbursement for employees </p><p> Employee referral program </p>
