Operations Associate

Required Skills & Experience

-2–3 years of banking or financial operations experience

-Strong analytical, organizational, and multi‑tasking skills

-Proficiency in MS Excel, Word, and PowerPoint

-Knowledge of payments, deposits, and operational risk

-Bilingual in French & English (required)

Job Description

Insight Global is looking for a Bilingual Service Representative to support one of Canada’s largest Banks for an on-site 6-month contract. This role focuses on day‑to‑day deposit and payment operations, ensuring accurate transaction processing, regulatory compliance, and service excellence in a fast‑paced environment.

Key Responsibilities:

-Process deposit and payment transactions (cheques, electronic payments, lockbox, remote deposit, account maintenance)

-Ensure all activities meet SLAs, policies, and regulatory standards

-Analyze data, resolve discrepancies, and support reporting and tracking

-Collaborate with internal and external stakeholders to improve workflows

-Support quality control, training, and operational process improvements