General Manager – Canopy By Hilton Toronto Yorkville

General Manager/CHIEF ENTHUSIAST

Canopy by Hilton Toronto Yorkville – Canada’s first Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home. Five essential aspects Canopy embraces for total guest experience include: Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.

Culture is key at Canopy, with team members known as “friendly enthusiasts”, who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “positive stay”, where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a 183-room hotel with one restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Job overview

As General Manager of Canopy by Hilton Toronto Yorkville Hotel, you will uphold the brand’s legacy of refined luxury, sincerely elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a culture of excellence, accountability, and hospitality while driving commercial success, revenue growth, and exceptional guest satisfaction through strategic leadership and collaboration.

With a strong focus on operational excellence and financial stewardship, you will oversee budgets, brand standards, and owner relations with precision and integrity. You will champion a workplace culture where Team Members feel empowered to grow and contribute, ensuring Canopy by Hilton Toronto Yorkville Hotel remains a destination of distinction for guests and an inspiring place to work.

Reporting

The General Manager/Chief Enthusiast, reports to the COO.

Job Vacancy

This is a current open position.

Salary Range

$150,000 – $170,000 annually.

Duties and Responsibilities

· Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

· Ensure guest and team member satisfaction

· Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

·  Recruit, interview and train team members

· Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

· Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

· Serve as primary liaison with hotel owners and corporate entities

QUALIFICATIONS AND REQUIREMENTS

Education

·   Minimum: Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience

·  5-10 years of general management experience in a related full-service, luxury or resort property. The type and level of experience required may vary slightly based on the size and complexity of the operation. Must speak fluent English. Other languages preferred.

·   Proven ability to lead, develop, and retain high-performing teams, creating operational stability and strong employee engagement.

·  Demonstrated creativity and commercial acumen across varied revenue centers, with the ability to manage operational nuances and drive performance.

·  Hands-on leadership style with experience managing lean teams; highly visible and engaged with both leadership teams and guests.

·  Proven success working collaboratively with an active and involved ownership group.

Other

·  Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

·  Strong reading and writing abilities are required

·  Problem-solving, reasoning, motivating, organizational and training abilities are used often.

·  May be required to work nights, weekends, and/or holidays.

Physical Requirements

·  This job requires the ability to perform the following:

·  Carrying or lifting items weighing up to 25 pounds

·  Remain stationary for extended periods

·  Handling objects

·  Bending, stooping, kneeling

·  Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.

WHY JOIN US:

·  Health, Dental, and Vision benefits.

·  Discounted On-site Parking.

·  Discounted and Complimentary employee meals.

·  Discounted Hotel Rooms Nights (Hilton Worldwide).

·  Hilton University access.

·  Tuition Reimbursement.

·  Perkopolis.

·  GoodLife – Discounted membership.

·  Employee engagement and appreciation events.

·  RRSP Match.

ACCESSIBILITY & ACCOMMODATION:

Job Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking Interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

Health and Safety

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

· Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.

· Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks every month and report deficiencies to the appropriate personnel.

·  Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.

· Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.

· Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.

· Identify the physical requirements of selected jobs with Human Resources to ensure effective applicant screening.

· Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.

· Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

About Hilton:

One of the world’s largest, fastest-growing hospitality companies representing

18 Brands, 122 countries and territories and more than 6,800 properties worldwide…and counting!

Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2025 #1 World’s Best Workplace according to Great Place to Work

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

2021 Forbes, Best Employers for New Graduates

2019 Pinnacle Award, Company of the Year – Hilton Canada

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality – We’re passionate about delivering exceptional guest experiences.

Integrity – We do the right thing, all the time.

Leadership – We’re leaders in our industry and in our communities.

Teamwork – We’re team players in everything we do.

Ownership – We’re the owners of our actions and decisions.

Now – We operate with a sense of urgency and discipline

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s:

The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry – renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.

• In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.