Design Manager

Job Summary

Design Operations (Design Ops) Manager

We are seeking a Design Operations Manager to optimize, scale, and support the design function across our organization. This role focuses on process, systems, tools, and cross-team collaboration, enabling designers to focus on delivering high-quality creative and UX outcomes efficiently.

Key Responsibilities

• Own the day-to-day operational management of the design team, including resource planning, workflow optimization, and process improvement.
• Support adoption and operational integration of design systems, frameworks, and best practices to ensure consistency across products and platforms.
• Partner with product, engineering, and design leadership to align priorities, streamline processes, and remove bottlenecks.
• Manage tools, templates, and platforms used by the design team to maximize efficiency and collaboration.
• Establish metrics and KPIs to measure design effectiveness, efficiency, and impact.
• Support scaling design teams, onboarding new hires, and facilitating cross-team knowledge sharing.
• Drive initiatives to improve design quality, consistency, and accessibility across all touchpoints.
• Advocate for designers by identifying operational challenges and implementing solutions.
• Define and manage design intake processes across teams.
• Translate requests into actionable work (epics, stories, Jira tickets).
• Maintain visibility into design backlog and priorities.
• Ensure alignment between design and delivery teams.
• Partner closely with Scrum Master to ensure design work is aligned with development timelines.
• Support coordination of user testing and research initiatives tied to design work.
• Integrate research, analytics, and benchmarking insights into scalable design planning and prioritization processes.

Qualifications

• Proven experience in design operations, project management, or program management within a design organization.
• Strong understanding of design systems, UX workflows, and visual design principles.
• Experience managing tools and platforms such as Figma, Sketch, Miro, Jira, Confluence, or similar.
• Excellent communication, collaboration, and organizational skills.
• Ability to translate business objectives into design processes and operational strategies.
• Experience in cross-functional team coordination and resource planning.
• Comfortable with metrics, reporting, and data-driven decision making.
• Experience working with analytics tools (e.g., Adobe Analytics, Google Analytics).
• Experience supporting or coordinating user research and usability testing.

Nice to Have

• Experience in scaling global or multi-product design teams.
• Knowledge of agile methodologies and design sprints.
• Understanding of accessibility, inclusive design, and UX best practices.

What sets this role apart:

You’ll be the engine that keeps design running smoothly, ensuring the team can focus on delivering high-quality experiences while creating operational excellence across all design initiatives.