Description

Senior Oracle Support Consultant / Architect

Company: Buchanan Technologies (www.buchanan.com)

Position Type: Full-time;

Location: anywhere in the United States or Canada

Experience Level: Senior-level

About the Role

Buchanan Technologies is seeking an experienced Senior Oracle Support Consultant / Architect to join our Oracle Applications support team. This role will support a growing workload across our Oracle practice and will be focused on delivering high-quality third-party Oracle support for multiple clients.

The ideal candidate will have deep Oracle Applications experience, strong troubleshooting skills, and a proven background working in a multi-client, third-party support environment. This is a senior-level role requiring both hands-on technical expertise and the ability to work directly with internal teams and clients to resolve complex issues.

Key Responsibilities

  • Provide senior-level support for Oracle Applications in a third-party support environment.
  • Support multiple client environments, balancing priorities and service expectations across accounts.
  • Troubleshoot, analyze, and resolve complex Oracle application and technical issues.
  • Support Oracle Demantra, Oracle Configurator, and related integrations.
  • Assist with Demantra and VCP integration boundary issues, including triage, root-cause analysis, and resolution.
  • Perform Oracle performance tuning and identify opportunities to improve system stability and efficiency.
  • Collaborate with functional, technical, and architecture teams to support ongoing client needs.
  • Document issues, resolutions, and recommended improvements.
  • Provide guidance to other team members and contribute to knowledge sharing across the Oracle practice.
  • Support workload transition and coverage needs as the team expands.

Required Qualifications

  • 5+ years of experience in a multi-client, third-party Oracle support practice.
  • Strong experience supporting Oracle Applications in a production support environment.
  • Hands-on experience with Oracle Demantra.
  • Experience with Oracle Configurator.
  • Understanding of Demantra and VCP integration points and boundary issues.
  • Strong troubleshooting and root-cause analysis skills.
  • Experience with Oracle performance tuning and technical issue resolution.
  • Ability to work across multiple client environments and prioritize urgent support needs.
  • Strong communication skills with the ability to collaborate with technical teams, business stakeholders, and client contacts.

Preferred Qualifications

  • Senior Oracle Architect, Senior Oracle Consultant, or Lead Oracle Support experience.
  • Experience supporting Oracle E-Business Suite environments.
  • Familiarity with supply chain planning, demand planning, or advanced planning environments.
  • Experience working in managed services, consulting, or third-party application support organizations.
  • Ability to mentor junior team members and provide technical leadership.

Ideal Candidate Profile

The ideal candidate is a senior Oracle professional who is comfortable operating in a fast-paced support environment, can quickly assess complex issues, and has the experience to support multiple clients with minimal ramp-up time. This person should be proactive, collaborative, technically strong, and able to help stabilize and expand Oracle support coverage for the team.

Primary Skills

Oracle Applications, Oracle Support, Third-Party Support, Oracle Demantra, Oracle Configurator, VCP, Performance Tuning, Production Support, Multi-Client Support

Why Work at Buchanan?

At Buchanan Technologies, we strive to offer a great employee experience in a fun but professional setting. We recognize the business landscape as we know it has been reshaped, including where – and how – people work, and we understand that today’s modern workplace demands a work/life balance. While some of our roles require in-person work due to their technical nature, we are proud to offer flexible workplace accommodations if you prefer a remote work environment.

Since Buchanan’s inception in 1988, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

When you work at Buchanan, you can feel good knowing that business leadership truly cares about every employee and makes decisions that positively impact the overall well-being of our communities.