Description

About the Role

Sultans Consulting is a Shopify Platinum Partner agency. We build sophisticated, large-scale Shopify Plus storefronts for enterprise clients and we specialize in complex integrations, custom back office experiences, and high-velocity commerce. Our Technical PMs are the connective tissue between our clients and our distributed delivery team. This is a hands-on, fully client-facing role for someone who thinks in systems, communicates with clarity, and knows Shopify from the inside out.

Location: Fully Remote | Type: Full-Time

What You Will Do

  • Own the day-to-day relationship with enterprise clients throughout the full engagement lifecycle.
  • Lead Discovery and Strategy sessions with clients to gather project requirements, define scope, and align on priorities before development begins.
  • Write Feature Requirements Documents (FRDs) that clearly translate client needs into actionable specifications, collaborating closely with Tech Leads to validate solutions and identify the right technical approach.
  • Manage project scope, timelines, and deliverables across cross-functional teams spanning development, design, and integrations.
  • Define project responsibilities with stakeholders
  • Maintain project time frames, budget estimates and status reports
  • Identifying and overseeing risks, dependencies and technical challenges to ensure project success
  • Deep Shopify Plus expertise: admin configuration, checkout extensibility, metafield architecture, multi-market setup, and expansion stores
  • Understanding of Shopify APIs, webhooks, and order lifecycle (you don’t need to code, but you need to understand the data flow)
  • Experience coordinating Shopify app installations, custom app integrations, and third-party vendor onboarding within Shopify Plus environments
  • Write clear, detailed tickets in Jira and maintain project documentation in Confluence.
  • Lead client discovery sessions, status calls, and escalation conversations with confidence.
  • Coordinate between technical developers and non-technical client stakeholders to keep complex projects moving.

Required Skills

  • At least 2-3 years of related project management or account management experience
  • Excellent analytical, logical thinking and problem solving skills
  • Thorough understanding of project management principles and planning
  • Thorough understanding of information technology procedures and practices
  • Shopify Plus admin setup and storefront configuration
  • Third-party app configuration and integrations
  • Shopify Flow automation setup
  • Jira for task and project management (required)
  • Strong written and verbal communication skills
  • Experience managing enterprise or mid-market client accounts
  • Ability to adapt to change
  • Ability to run structured discovery sessions and translate business requirements into written specs

Nice to Have

  • PMP certification a plus
  • Confluence documentation
  • Experience with direct sales, distributor attribution or affiliate tooling
  • Working knowledge of Liquid or Shopify theme structure
  • Slack for async team coordination
  • Figma for reviewing design specs and mockups
  • Monday for client communication

What You Will Bring

  • 2 – 3 years of experience in a project management or technical account role, ideally within a digital agency or e-commerce context.
  • A structured approach to managing multiple workstreams without dropping details.
  • Confidence running client-facing calls and delivering complex project updates clearly.
  • A collaborative working style that earns trust from both technical teammates and non-technical clients.
  • Ability to work independently in a fully remote, globally distributed team environment.

About Sultans Consulting

We are a fully distributed team of 40+ people across the globe. As a Shopify Platinum Partner, we work with some of the most recognized enterprise brands in e-commerce, building complex storefronts, custom back office tooling, and deep third-party integrations. We move fast, build thoughtfully, and take real pride in the complexity of the problems we solve.