Training Coordinator

Position: Training Coordinator

Location: Hybrid, 92 Commerce Park Drive, Barrie, Ontario

Employment Type: Full-time, 8:30-4:30pm

Job Summary

Are you interested in joining a fast-growing company dedicated to saving lives? Action First Aid’s mission is to make homes and workplaces safer by empowering individuals with lifesaving products and services.

We are hiring for a Training Coordinator to service our B2B customers and grow our client base in Simcoe County. This role involves communicating with clients and instructors, scheduling and coordinating course logistics, and ensuring successful course delivery and follow-up. This role will also be responsible for new business development in the Simcoe County, through active outreach and community engagement efforts.

Key Responsibilities

• Serve as the key point of contact for our existing B2B training customers and new prospects, responding to inquiries promptly and providing exceptional customer service.
• Schedule and coordinate training courses; key requirements gathering, ensure instructor availability, appropriate venue arrangements, and billing information.
• Manage course registrations, client communications (key contacts and participants), and pre-course preparation.
• Build and maintain strong relationships with the instructor base.
• Support our clients to ensure they stay current with their first aid certifications, proactively reaching out to schedule training ahead of upcoming expiries.
• Ensure prompt follow up with customers to garner feedback, deliver certifications and answer any follow up questions that may arise.
• Monitor customer feedback and make recommendations for training delivery improvements.
• Coordinate community engagement events to increase Action First Aid’s brand awareness in Simcoe County.
• Make active outreach to local businesses to promote our training centre and drive new customer acquisition.
• Support RFP responses.
• Provide back-up to customer service team members to ensure inbound calls and emails are answered in a timely manner.

Qualifications

• 3-5 years of customer service or sales experience
• Strong communication skills, both verbal and written
• Ability to work at a fast pace
• Highly organized and self-motivated with strong time management skills
• Ability to quickly learn and retain knowledge
• Post secondary education degree
• Proficient with common business software’s
• Positive, energetic attitude with a team-player mindset

Why Join Us?

• Opportunity to make a meaningful impact in a fast growing organization that’s making our communities safer.
• Competitive salary + performance-based bonuses
• Flexible benefits plan.
• Action Days! 4 additional PTO days throughout the year.
• Employee recognition program.
• Recurring staff socials.
• Collaborative and supportive team environment.

About Us

At Action First Aid, we’re on a mission to build a nation of life-savers. For over three decades, we’ve been Canada’s trusted leader in first aid, CPR, and AED training and education, equipping individuals and organizations with the skills, confidence, and tools to act when it matters most.

Our engaging, hands-on and blended courses — led by dynamic, inspiring instructors — make learning memorable and fun, turning knowledge into life-saving action.

As innovators in AED access and awareness, we’re creating cardiac-safe communities where we live, work, and play. Through our innovative SaveStation® AED cabinets, we’re making life-saving AED devices highly visible and publicly accessible 24/7 both inside and out, because every second counts during sudden cardiac arrest.

Join us as we make a life-saving difference in communities across Canada. Together, we can inspire action, foster safety, and empower people to save lives.

If you are a highly motivated professional looking to support the growth of a mission oriented business, we encourage you to apply today!