Description

Overview

Store Manager – Peoples Jewellers (Signet Jewelers). The Store Manager leads the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development. The role emphasizes leadership, coaching, and delivering a best-in-class customer experience while promoting a People First store environment that supports diversity and inclusion.

Responsibilities

  • Lead store operations to achieve sales targets, profitability, customer satisfaction, inventory control, and brand representation.
  • Provide personal selling, coaching, and development to team members to maximize results and deliver a high-quality customer experience.
  • Communicate performance expectations and ensure staff understands how goals contribute to company success.
  • Coach staff to reflect the brand image in customer interactions and ensure consistent store visuals and marketing execution.
  • Support corporate initiatives and plans; translate strategy into actionable team goals.
  • Identify opportunities for improvement from sales data and operations reports; develop plans to address issues.
  • Monitor market trends, competitive programs, and merchandising, and communicate needs to management.
  • Collaborate with nearby Signet Store Managers to foster open communication, resource sharing, and shared objectives.
  • Demonstrate professionalism, integrity, and a positive, motivating leadership style to inspire the team.
  • Maintain a positive work environment that values diversity and inclusion.
  • Ensure accurate team data in systems and manage scheduling to meet business needs.

Qualifications

  • Education: Minimum of 2 years of college preferred.
  • Experience: At least 3 years of retail sales experience, or 2 years of retail sales experience plus a minimum of 1 year of retail management experience. Preference for specialty retail or jewelry experience; Diamond Council of America (DCA) certification is a plus.
  • Technical/Other Skills: Advanced written and verbal communication; proficient with computers and MS Office; strong interpersonal and presentation skills; problem solving and conflict management; ability to work independently and manage priorities; professional email, social media, video, and text communication; ability to clearly explain detailed information.
  • Additional Language: Bilingual skills are a plus.
  • Physical Demands: Able to stand and move between displays; lift up to 10 pounds; able to perform visual tasks related to gemstone quality; willingness to work weekends, evenings, holidays, and extended hours; travel may be required for training and meetings.
  • Schedule: Five-day, 40-hour work week during non-peak periods with shifts that may include openings and closings; hours may increase during peak periods.

Compensation and Schedule

Base pay range: $58,240 – $72,800 plus commission on sales. Final pay determined by experience and qualifications. A standard workweek includes weekends and evenings with peak period adjustments as needed.

Equal Opportunity

Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of the organization. We value the differences between people and foster an environment of opportunity and acceptance for every team member.

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