Description
Join Metso as a Manager for CNS Order Management, leading high-impact order execution across Canada with a focus on customer satisfaction and operational performance.<br/><br/>This hybrid role within the Consumables Supply Chain organization involves managing a team of 5-8 order management specialists. You will play a key role in ensuring seamless order execution, strong backlog management, and compliance with policies. Collaborate with stakeholders to drive supply reliability and enhance order fulfillment processes.<br/><br/>Key Responsibilities:
• Manage and coach a team of order management specialists
• Ensure execution of customer orders and backlog management
• Utilize supply chain analytics and AI tools for improvements
• Own backlog processes and performance tracking
• Act as the escalation point for order-related issues<br/><br/>Requirements:
• Experience in order management and supply chain operations
• Proven ability to develop high-performing teams
• Strong stakeholder management in a matrix environment
• Proficiency in AI tools for analytics and reporting
• Excellent communication skills in an international setting<br/><br/>Lead order management excellence and drive customer satisfaction at Metso.
