Description
Take charge of incident management and application support as an Expert Application Support Specialist. Ensure operational stability, timely resolutions, and compliance with service standards in this impactful role.<br/><br/>As a key player in our IT landscape, you will apply your extensive experience in managing incidents and liaising with various stakeholders. This role demands 5-7 years of experience and a solid understanding of SAS programming, mainframe technologies, and data processing. Your strategic insight will be crucial in enhancing the overall performance of applications.<br/><br/>Key Responsibilities:
• Directly manage incident resolution and escalate issues as needed
• Schedule and execute change management processes effectively
• Collaborate on new application packaging and releases
• Conduct technical analyses for ongoing system enhancements
• Ensure high-quality support for production environments<br/><br/>Requirements:
• 5-7 years of experience in application/system support
• Proficient in SAS and ETL processes
• Knowledgeable about mainframe operations and Azure Data Factory
• Familiar with Databricks and SQL Server Management Studio
• Strong communication and problem-solving skills<br/><br/>Utilize your skills in incident management and application support to drive continuous improvement and operational excellence.
