Description
Take charge of IT systems at a pivotal time with our growing retail brand. This IT Service Manager role bridges corporate strategy and frontline operations while ensuring robust network connectivity.<br/><br/>As the IT Service Manager, you will oversee all tech aspects critical to store operations. With 7-10+ years’ experience in high-volume retail environments, you will champion seamless IT performance while leading security improvements and vendor management. Your role includes motivating a small team and continuously enhancing tech workflows for optimal efficiency.<br/><br/>Key Responsibilities:
• Ensure all store systems and hardware function flawlessly
• Lead infrastructure security improvements and compliance
• Manage the entire lifecycle of in-store hardware
• Proactively identify tech issues and implement long-term solutions
• Optimize ticketing workflows for help-desk efficiency<br/><br/>Requirements:
• 7-10+ years of IT support management experience
• Proficient in POS systems and Google business apps
• Experience managing vendors and SLAs
• Strong problem-solving skills focused on efficiency
• Ability to travel regionally for projects<br/><br/>Leverage your expertise in IT support to push our brands growth in the Vancouver area.
