Description

PLEASE NOTE: This role requires full FRENCH fluency.

You must be fully bilingual in English & French to be considered for this position.

TFS has an exciting permanent opportunity as the Customer Service Supervisor reporting to the Manager in the Customer Service department. The Customer Service Supervisor will be overseeing the day-to-day activities of the Customer Service team to ensure effective, efficient operations, and customer-oriented handling of communications.

What You Will Be Doing:

  • Provide effective coaching, feedback, and guidance to associates to maximize performance and support their development.
  • Provide clear expectations, appropriate supervision and feedback on a day-to-day basis.
  • Ensure associate compliance with policies & procedures.
  • Oversee team leads to ensure Call Centre service levels are being met.
  • Along with team leads ensure quality assurance through “call review”.
  • Review and analyze daily departmental dashboard.
  • Ensure timely execution of performance management process.
  • Oversee Insurance Department to ensure customer compliance and timely remediation.
  • Resolve processing issues and assist in the development of standard operating procedures, goals and objectives for the department.
  • Promote an inclusive and respectful environment with internal and external customers.

What You Will Bring:

  • University Degree/College Diploma
  • Minimum 3 years’ experience in a customer service environment, supervisory experience preferred
  • Excellent verbal communication and, interpersonal and coaching skills
  • Strong written communication skills
  • Proficiency with MS Office Excel/PowerPoint
  • Self-starter and independent
  • Team oriented and results driven
  • Bilingual in English and French (mandatory)

What We Will Bring:

  • A work environment built on teamwork, flexibility and respect
  • Competitive salary including bonus
  • Health and dental benefits effective immediately.
  • Company pension plan with matched contribution
  • Associate vehicle discount program
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement
  • Fitness reimbursement

What You Should Know:

At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative, and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.