Description
Lead transformative client relations at CIBC as the Director of Client Experience in Toronto. Drive strategic initiatives and enhance workflows for institutional asset management teams.<br/><br/>This senior role collaborates with the Managing Director to support Client Relations, Consultant Relations, and Business Development teams. You will spearhead various projects, focusing on client acquisition, retention, and operational efficiency. A strong Client First mindset, combined with leadership experience, is essential to succeed.<br/><br/>Key Responsibilities:
• Develop relationships with key business areas
• Identify and implement process improvements
• Deliver monthly and quarterly updates
• Manage RFPs, RFIs, and client requests
• Collaborate with cross-functional colleagues<br/><br/>Requirements:
• Degree in Business, Finance, or Economics
• 10+ years in finance with asset management
• CFA charter holder is a plus
• Strong analytical and interpersonal skills
• Ability to lead and inspire teams<br/><br/>Become a key asset at CIBC, focusing on client experience, operational excellence, and team growth.
