Description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands

.

Job Summa

ry

PetPlace is seeking a Customer Service Representative- Lost Pet Recovery who will report to the Supervisor, Customer Service. The Customer Service Representative- Lost Pet is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issu

es.

Job Location: Re

mote

Main Responsibilities

  • Responds to internal and external inquiries within stated service level agree
  • ments.Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guide
  • lines.Analyzes, researches, and resolves problems and discrepancies for member acc
  • ounts.Maintains product knowledge, and awareness of customer services policies, and/or store pol
  • icies.If applicable, maintains understanding of federal and state regulations to include compliance.Performs other duties and responsibilities as assi

gned.

Basic Qualifications

  • 2 years customer service, call center, or relevant experience Only Canadian residents will be considered for this

position

Please Note, the Lost Pet Recovery department works 7 days a week, 365 days per year. Shifts can run anytime between 8:00am and 11:

00pm EST.

Expected Hou

  • rs Of Work
  • This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee an

d director.

Salary Range: $34,9

03 – $43,524

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include t

  • he following:
  • Comprehensive full medical, dental and vi
  • sion InsuranceBasic Life Insurance at no cost t
  • o the employeeCompany paid short-term and long-t
  • erm disability12 weeks of 100% paid
  • Parental LeaveHealth Savings
  • Account (HSA)Flexible Spending
  • Accounts (FSA)Retiremen
  • t savings planPersonal
  • Paid Time OffPaid holidays and company-wide We
  • llness Day offPaid time off to volunteer at nonprofit
  • organizationsPet friendly offi
  • ce environmentCom
  • muter BenefitsGroup
  • Pet InsuranceOn the job training and skil
  • ls developmentEmployee Assistance

Program (EAP)

Interview Te

chnology Notice

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recr

uitment process.

By continuing with the interview, you con

sent to this use.

Tex

t Messaging Notice

If you provide a mobile phone number, you may receive job-related communications via text message. Message and da

ta rates may apply.

You may opt out of text communications at any time

by replying “STOP.”