Description
Step into a pivotal leadership role as the AI Operations Leader at Zafin, a premier AI platform company based in Toronto. Drive the delivery of AI agent support while ensuring operational excellence and service quality.<br/><br/>Zafin is seeking an accomplished AI Operations Leader with 6-12 years of experience in technical or shared services management. You will oversee AI agent configuration, coordinate with client-facing squads, and ensure operational capacity aligns with delivery demand. Your leadership will help refine processes and enhance service standards across multiple engagements.<br/><br/>Key Responsibilities:
• Ensure the efficient delivery of AI agent support services
• Monitor service delivery and identify potential bottlenecks
• Partner with teams to forecast and prioritize support needs
• Lead workload planning and capacity management initiatives
• Create and manage clear operational processes for seamless integration<br/><br/>Requirements:
• 6-12 years of experience in technical operations
• Proven leadership in multidisciplinary teams
• Strong understanding of service delivery and performance metrics
• Experience in AI environments and operational improvement
• Degree in Computer Science or related field<br/><br/>Elevate Zafins operational capabilities and deliver outstanding AI support services as a key leader in the organization.
