Client Success Representative

When a company wants to convey appreciation, we’re the ones who make them look good doing it.

Since 2009, Esiance has powered reward and recognition platforms for organizations across Canada — financial institutions, healthcare, loyalty programs, and thousands of businesses — celebrating over 3 million Canadians.

We’re a technology company, but with a fun product — reward and recognition. It’s simple to understand and delightful to experience, for the people sending it and the people receiving it.

As a Client Success Representative, you own that promise. The clients you manage are trusting you to make their recognition programs work flawlessly — and to make them the hero to the people they’re thanking.

What You’ll Do

·     Own the client relationship. You’re the trusted contact your clients rely on — from onboarding through every program they run.

·     Respond to inbound leads by phone, chat, and email, managing every interaction through our CRM.

·     Run product demos that show clients how good the product makes them look to their people.

·     Onboard new clients with training that gets them up and running with confidence.

·     Keep every account tight. Catch what’s off before the client does, keep them informed, and deepen the relationship over time.

·     Partner with the outbound team on post-sale handoffs and cross-functional projects.

Who You Are

·     You own your work — your outcomes and your mistakes. You fix what’s off without being asked, because anything less isn’t good enough for you.

·     You’re a true team player — first to offer help when a teammate is swamped, and no task is beneath you.

·     You build trust easily, with clients and colleagues alike, and you’re a strong, clear communicator.

·     You juggle multiple accounts and priorities without dropping the ball.

·     You’ve spent time talking to people — retail, hospitality, a service counter, anywhere you’ve had to read someone and make their day easier. That’s the experience that matters here; we’ll teach you the rest.

Don’t check every box? If you’ve got the drive and the attitude, we still want to hear from you.

What You’ll Get

·     Base salary of $50,000–$65,000, plus performance bonuses tied to your results.

·     Real onboarding and ongoing training. We’ll teach you everything about our platform and clients so you’re set up to win from day one.

·     A team that has each other’s backs. When it gets busy, everyone rolls up their sleeves — that’s just how we operate.

·     The small stuff that makes a week good: Monday coffees, Thursday team lunches, and a crew you’ll actually look forward to seeing.

How to Apply

A quick heads-up first: this is an in-office role in North York, near Fairview Mall. We’re in person because the product is better, the team is better, and the work is more fun that way. If you’re looking for remote, we understand — but this one isn’t it.

As part of your application, we’d love a short video (a couple of minutes, nothing polished) answering two questions, sent to :

1.   Teach us something in 30 seconds. Anything you like.

2.   What’s a random skill or hobby outside of work that secretly makes you better at your job?

That’s the fun part — and the fastest way for us to get a sense of who you are.

Esiance is an equal opportunity employer. We welcome applicants from all backgrounds.