Senior SAP CRM Consultant / Specialist

Job Title: Senior SAP CRM Consultant / Specialist

Company: Cogency Inc.

Location: Toronto, ON (Hybrid – 4 Days Onsite)

Job Type: Full-Time

Interview Process: Final Round In-Person Interview Required

Job Summary

Cogency Inc. is seeking an experienced Senior SAP CRM Consultant / Specialist to support a large-scale Mortgage Origination transformation initiative for a leading Banking and Financial Services client.

The successful candidate will play a key role in the functional design, configuration, customization, and implementation of a custom SAP CRM Mortgage Origination solution, supporting the end-to-end mortgage lifecycle, including Account Origination, Adjudication, and Fulfillment.

The ideal candidate will have 8+ years of SAP CRM experience, strong expertise in SAP CRM 7.0, Web UI, One Order Framework, Business Partners, BRF+, Pricing, and Banking Services, along with excellent stakeholder engagement and solution design capabilities.

Key Responsibilities

SAP CRM Functional Consulting

• Lead the functional design, configuration, and implementation of SAP CRM solutions.
• Gather and analyze business requirements and translate them into scalable SAP CRM solutions.
• Configure SAP CRM modules and customize standard functionality to meet business needs.
• Support end-to-end solution delivery throughout the project lifecycle.

Mortgage Origination Solution

• Design and implement SAP CRM solutions supporting the complete Mortgage Origination lifecycle.
• Configure workflows supporting:
• Account Origination
• Mortgage Applications
• Credit Adjudication
• Fulfillment
• Loan Processing
• Collaborate with business stakeholders to optimize lending and mortgage processes.

SAP CRM Modules & Frameworks

• Configure and enhance SAP CRM 7.0 and Web UI applications.
• Work extensively with:
• Business Partners (BP)
• Bank Services
• Opportunity Management
• Case Management
• Quotations
• Due Diligence Processes
• One Order Framework
• Configure CRM organizational models, transactions, and business processes.

Business Rules & Pricing

• Configure and enhance SAP Pricing procedures.
• Develop and maintain BRF+ (Business Rule Framework) rules for business decision automation.
• Configure UI Component Sets and Web UI customizations.
• Support pricing enhancements and business rule implementation.

Integration & Solution Design

• Collaborate with SAP ABAP developers and integration teams.
• Define functional specifications for custom developments.
• Support integration with:
• SAP ECC/S4HANA
• Enterprise APIs
• Third-party banking systems
• Mortgage platforms
• Participate in solution architecture and integration workshops.

Testing & Deployment

• Prepare functional specifications and test scenarios.
• Support Unit Testing, SIT, UAT, and Production deployments.
• Troubleshoot functional defects and coordinate issue resolution.
• Support production stabilization and hypercare activities.

Stakeholder Management

• Conduct workshops with business users, product owners, and technical teams.
• Provide functional leadership throughout project execution.
• Mentor junior consultants and support knowledge transfer.
• Prepare solution documentation, process flows, and user guides.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline.
• 8+ years of SAP CRM functional consulting experience.
• Strong expertise in:
• SAP CRM 7.0
• SAP CRM Web UI
• One Order Framework
• Business Partners (BP)
• Bank Services
• Opportunity Management
• Case Management
• Quotations
• Hands-on experience configuring:
• Pricing
• BRF+ (Business Rule Framework)
• UI Component Sets
• Experience supporting Mortgage Origination or Lending solutions.
• Strong understanding of SAP CRM functional architecture.
• Experience preparing Functional Specifications and Solution Design Documents.
• Experience working in Agile and Waterfall delivery environments.
• Excellent analytical, communication, and stakeholder management skills.

Nice to Have

• Experience with SAP S/4HANA and SAP Banking Services.
• Knowledge of SAP BTP and SAP Integration Suite.
• Experience working with SAP PI/PO or SAP CPI.
• Familiarity with SAP Fiori applications.
• Experience integrating SAP CRM with external lending or mortgage platforms.
• Exposure to REST APIs and OData Services.
• Knowledge of SAP ABAP debugging and technical design.
• Experience with DevOps and CI/CD practices.

Banking Domain Experience (Mandatory)

Candidates must have experience in Banking or Financial Services, with preference for experience in:

• Mortgage Origination
• Residential Lending
• Commercial Lending
• Loan Processing
• Credit Adjudication
• Account Origination
• Banking CRM Solutions
• Customer Onboarding
• Retail Banking

Technical Skills

SAP CRM

• SAP CRM 7.0
• SAP CRM Web UI
• Business Partners (BP)
• Bank Services
• One Order Framework
• Opportunity Management
• Case Management
• Quotations

Business Rules

• BRF+
• SAP Pricing
• UI Component Sets

Integration

• SAP PI/PO (Preferred)
• SAP Integration Suite (Preferred)
• REST APIs
• OData Services

Tools

• Solution Manager
• Jira
• Confluence
• Microsoft Office

Key Competencies

• SAP CRM Functional Consulting
• Mortgage Origination Solutions
• Banking Domain Expertise
• Business Process Analysis
• Functional Design & Configuration
• BRF+ & Pricing Configuration
• Stakeholder Management
• Requirements Gathering
• Solution Documentation
• Agile Delivery
• Problem Solving
• Excellent Communication Skills

Work Model

• Location: Toronto, ON
• Work Model: Hybrid – 4 Days Onsite per Week (Mandatory)
• Employment Type: Full-Time
• Interview Process: Final Round In-Person Interview (Mandatory)

Cogency Inc. is an equal opportunity employer committed to fostering an inclusive workplace. We are looking for a highly skilled Senior SAP CRM Consultant / Specialist with strong SAP CRM functional expertise and Mortgage Origination experience to help deliver enterprise banking transformation initiatives.