Description
FLUENT Commerce OMS Lead/Architect
Remote Canada
Contract or Fulltime Both
Key Responsibilities:
Technical Leadership & Architecture – Lead end-to-end implementation and support of Fluent Commerce OMS solutions – Design scalable, API-driven, and event-based OMS architectures – Define solution blueprints aligned with retail and eCommerce best practices – Review solution designs, configurations, custom extensions, and integration patterns – Ensure adherence to performance, security, scalability, and reliability standards
Team Management & Delivery
Lead, mentor, and manage a team of OMS developers and integration engineers – Provide hands-on technical guidance, architecture support, and code reviews – Ensure quality through design validation, testing governance, and release readiness – Drive Agile delivery practices, sprint planning, and execution
Integration & System Design –
Oversee integrations with enterprise and commerce systems including: • Payment gateways (PayPal, Adyen, Stripe) • ERP systems (SAP, Oracle, etc.) • Warehouse Management Systems (WMS)
E-commerce platforms (Salesforce Commerce Cloud, Shopify, Magento) • CRM and loyalty platforms – Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures – Ensure seamless, reliable data flow between OMS and downstream/upstream systems
Business & Client Engagement –
Translate complex business requirements into robust technical designs – Conduct technical and solution workshops with client stakeholders – Provide production support guidance, incident triage, and root cause analysis – Support pre-sales activities including solutioning, estimations, and RFP responses
Required Skills & Experience –
8+ years of overall IT experience with enterprise systems – 3+ years of hands-on experience with Fluent Commerce OMS – Strong understanding of order lifecycle management and distributed order management (DOM) – Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration – Strong experience with REST APIs, JSON, webhooks, and asynchronous integrations – Excellent debugging, troubleshooting, and root cause analysis skills – Hands-on experience working in Agile / Scrum delivery models – Strong communication skills and ability to work with technical and non-technical stakeholders
Preferred / Nice to Have
Experience in omnichannel retail and large-scale eCommerce environments – Exposure to cloud-native or microservices-based architectures – Prior experience in client-facing or consulting roles – Experience supporting production systems and high-availability platforms
