Software Consultant

Are you ready to trade long hours on your feet for a career where your industry expertise can make an even greater impact?

If you’ve built your career in restaurants, clubs, hospitality, catering, banquets, retail, golf, recreation, or membership-based organizations and are looking for a new challenge, this is an opportunity to leverage your operational knowledge in a rewarding consulting role.

At Total e Integrated (TEI), we help clubs, golf courses, hospitality organizations, recreation facilities, retailers, and community organizations streamline their business through innovative software solutions. As a Software Consultant, you’ll combine your operational expertise with technology to help clients successfully implement, configure, and optimize our software platform.

You’ll serve as a trusted advisor throughout the implementation process—leading discovery workshops, recommending best practices, configuring solutions, delivering training, and ensuring clients are set up for long-term success.

We’re hiring for consultants with deep expertise in either of the following areas:

• Food & Beverage — restaurant, club dining, catering, banquets, and F&B retail operations
• Retail, Golf, Activities & Membership — pro shops, tee sheets, activity/court bookings, and membership management

This role offers a combination of remote work and the opportunity to travel to client sites for onsite training, project meetings, and go-live support when required.

Key Responsibilities

• Lead client discovery sessions to understand business processes and document functional and technical requirements.
• Analyze operational workflows and identify opportunities to improve efficiency through TEI software solutions.
• Configure TEI software modules — Food & Beverage, POS, inventory, online ordering, and events, or Retail, Golf, Activities, and Membership — to align with client business requirements.
• Perform solution testing and validation to ensure successful implementations.
• Deliver engaging training sessions for administrators, managers, supervisors, and end users, both virtually and onsite.
• Provide implementation consulting, best practice recommendations, and change management guidance throughout the project lifecycle.
• Build strong client relationships while serving as a trusted advisor during implementations.
• Collaborate with Project Managers, Development, Support, and Product teams to ensure successful project delivery.
• Troubleshoot implementation issues and assist clients in complex integrated environments involving POS, accounting, web, and payment systems.
• Create and maintain implementation documentation, training materials, and knowledge resources.
• Travel to client locations for onsite workshops, implementations, training, and go-live support as required.
• Deliver exceptional customer service while meeting project timelines and quality expectations.

Qualifications

• 3–5 years of experience in Food & Beverage operations, restaurant management, club dining, catering, and banquet operations — OR — retail, golf operations, activities, membership management, or a related industry.
• Strong understanding of POS systems, inventory management, and back-office operations relevant to your area of expertise (F&B menu management and pricing, or retail/golf tee sheet, activity booking, and membership workflows).
• Experience configuring or administering business software applications.
• Excellent presentation, facilitation, and client-facing communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Comfortable managing multiple projects and priorities in a fast-paced environment.
• Ability to explain technical concepts to non-technical users.
• Quick learner with the ability to adapt to new technologies.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Basic to intermediate understanding of accounting principles.
• Experience supporting organizational change and user adoption.
• Willingness and flexibility to travel to client sites as project requirements dictate.
• Flexibility to occasionally work outside standard business hours to support project milestones.

Preferred Qualifications

• Post-secondary education in Hospitality Management, Business, Information Technology, Adult Education, or a related field, or an equivalent combination of education and experience.
• Experience participating in software implementations or operational system rollouts.
• Experience with Microsoft SQL is an asset.
• Experience using JIRA or similar project management tools.
• Experience with hospitality, club management, restaurant management, or golf/retail management software.
• For Food & Beverage candidates: experience with multi-outlet F&B operations, golf club dining, banquet management, or catering systems.
• For Retail, Golf, Activities & Membership candidates: experience with pro shop retail, tee sheet management, activity/court booking systems, or membership administration.

Why Join Total e Integrated?

• Make a meaningful impact by helping clients modernize and optimize their operations through technology.
• Work with industry experts in a collaborative, supportive, and innovative environment.
• Expand your career through continuous learning and professional development opportunities.
• Enjoy competitive compensation and opportunities for advancement.
• Travel and build relationships with clients across North America while gaining exposure to a wide variety of hospitality, retail, and recreation organizations.
• Help shape the future of software solutions for clubs, golf courses, hospitality, retail, and Food & Beverage operations.

If you’re passionate about hospitality, retail, or golf operations, enjoy solving business challenges, and are excited about helping clients succeed through technology, we’d love to hear from you.