Description
<p>We are looking for a full time <b>Customer Service Representative/Inside Sales</b> to join our team in our Continental Chain & Rigging branch located in <b>Red Deer, AB</b>. Our ideal candidate will represent Continental Chain & Rigging with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.</p>
<h3>We offer a comprehensive compensation and benefits package that includes:</h3>
<ul>
<li>Competitive salaries plus bonuses</li>
<li>Generous RRSP matching program 5% (after one year)</li>
<li>Full health and dental benefits (shared costs)</li>
<li>Great schedule-Monday to Friday 8-5</li>
<li>Personal & Professional Development Opportunities</li>
<li>Fun & engaging working environment</li>
<li>Free parking</li>
</ul>
<h3>Principle Responsibilities</h3>
<ul>
<li>Provides excellent customer service and promotes a positive experience to CCR prospective customers and current customers.</li>
<li>Enters all orders in a timely manner and communicates the information to the respective personnel.</li>
<li>Maintains an accurate database – update customer information as required.</li>
<li>Supports ongoing sales support activities, such as quotations, follow-up quotations etc.</li>
<li>Assists customers with product information and other inquiries.</li>
<li>Proactively contacts the customer to promote CCR products and services to meet/exceed daily outbound call goals.</li>
<li>Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules.</li>
<li>Client service via telephone, in-person and electronic communications.</li>
<li>Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.</li>
</ul>
<h3>Required Knowledge And Training</h3>
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum 1-2 years of sales experience.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong analytical, problem-solving and negotiation skills.</li>
<li>Must be organized and able to prioritize and manage multiple tasks.</li>
<li>Energetic and enthusiastic attitude.</li>
<li>Driven to reach sales goals and learn new skills.</li>
<li>Strong organizational and time management skills.</li>
<li>Must be currently living in the area</li>
</ul>
<h3>The Hercules Group of Companies</h3>
<p>is a national leader in industrial lifting, rigging, material handling, and safety solutions, proudly supporting critical industries across Canada. With multiple business units and branch locations coast to coast, we deliver high-quality products, certified inspections, specialized training, and reliable field services to keep our customers safe and productive. Our teams work collaboratively, innovate constantly, and share a commitment to exceptional service. At Hercules, we invest in our people, promote from within, and provide opportunities for continuous learning and career growth.</p>
<p>As an employer, we focus on continually enhancing the skills and capabilities of our employees and pride ourselves for building and improving upon our cultures of safety and dedicated customer service.</p>
<h3>Please note</h3>
<p>Successful candidates will be required to pass a criminal background check; drivers abstract and reference checks as a condition of employment.</p>
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