Description
Bid Operations Manager
ABOUT THE ROLE
This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction.
You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.
KEY RESPONSIBILITIES
Bid & Proposal Support
– Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs).
– Engage with internal stakeholders and customers to understand operational requirements and translate them into deliverable support proposals.
– Identify, document, and communicate operational risks, assumptions, and dependencies related to proposed solutions.
– Collaborate cross-functionally to develop accurate cost estimates, contract schedules, and service models.
– Support discussions and negotiations related to SLAs and operational commitments.
– Contribute to the preparation and submission of proposals, ensuring alignment with customer requirements, timelines, and internal governance.
– Track bid outcomes, participate in post-bid reviews, and contribute to continuous improvement of bid support processes and documentation.
Operational & Financial Awareness
– Apply a solid understanding of cost structures, margins, and financial drivers to support sound decision-making during the bid phase.
– Review and interpret financial inputs to highlight risks, opportunities, and improvement areas related to service delivery.
– Collaborate with stakeholders to align on assumptions, mitigation strategies, and business objectives.
REQUIRED EXPERIENCE & SKILLS
– Experience supporting bids, proposals, RFPs, or pre-sales activities in operational, service delivery, or IT-enabled environments.
– Strong understanding of operations and technology-enabled services (hands-on technical background not required).
– Demonstrated ability to define or support service models, SLAs, and operational cost structures.
– Experience working in cross-functional, matrixed environments and influencing without direct authority.
– Comfortable engaging with senior stakeholders and participating in complex discussions, including pushback when required.
– Strong written and verbal communication skills, including the ability to contribute to formal proposals and customer-facing materials.
– Leadership mindset with experience guiding discussions or workstreams, even in an individual contributor role.
EXPERIENCE & EDUCATION
– 10+ years of overall professional experience, with meaningful exposure to bid/proposal support, operations, or service design.
– Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
– Equivalent professional experience may be considered in place of formal education.
PREFERRED / NICE TO HAVE
– Experience in IT services, SaaS, managed services, or complex service delivery environments.
– Exposure to service design, service architecture, or high-field service operations.
– Project or service management certifications (e.g., PMP, PRINCE2).
– ITIL Foundation or higher.
– Additional language skills (e.g., Spanish or Portuguese).
LOCATION & WORK MODEL
– Location: Montreal, QC
– Work model: Hybrid – 3 days per week in the office, 2 days remote
WHAT WE OFFER
– A collaborative, international work environment.
– Competitive compensation and benefits package aligned with local market standards.
– Opportunities for professional growth, learning, and development.
– Inclusive workplace culture that values diversity and different perspectives.
