Chief of Staff – london

Our client is an American digital marketing agency with a fantastic reputation in the cannabis world, reaching millions of consumers and helping brands and dispensaries grow through content, creative, and performance-driven marketing. They work at the intersection of culture, technology, and cannabis, and they are looking for an Agency Operations Manager (Chief of Staff) who can help keep the entire machine running smoothly.

This role is the operational backbone of the agency. You will not manage campaigns yourself. Instead, you will build the systems, workflows, and structure that allow Creative, Content, Media, SEO, Tech, Sales, CSM, and Finance to work in sync and deliver standout results. If you love fixing broken processes, bringing clarity to chaos, and creating operational flow at scale, this role will fit you well.

What You Will Do

• Build and document SOPs and repeatable workflows across the agency

• Coordinate internal timelines, priorities, and resource planning

• Own operational tools like HubSpot, ClickUp, and reporting dashboards

• Maintain clean data and reliable reporting for leadership visibility

• Reduce bottlenecks and manual work through better systems and automation

• Align teams with clear communication standards and predictable handoffs

• Flag operational risks early and strengthen internal guardrails

What Success Looks Like

• Smooth collaboration across all internal teams

• Accurate systems, strong data hygiene, and reliable forecasting

• Workflows that teams actually use and stick to

• Fewer operational headaches and faster turnaround times

What You Bring

• 3 to 5 years in agency ops, RevOps, or digital operations

• Strong experience with CRM and PM tools

• Systems thinking, strong organization skills, and analytical mindset

• Ability to coordinate across creative, technical, and client-facing teams

• Calm, proactive, and solutions-focused work style

Compensation

Competitive salary of $75-85K

The Svidy is leading the recruitment process. Qualified candidates will be contacted directly.