Description
The Opportunity
This is a chance to join a team that plays a key role in supporting Ontario’s agriculture sector through the delivery of financial and risk management programs. As a Claims Adjudicator, you’ll help ensure that program participants receive accurate and timely support by evaluating claims and determining benefit eligibility. This permanent, full-time position offers a hybrid work arrangement (3 days per week in office) and requires residency in Ontario.
What You’ll Be Doing
- Managing client claims from intake through resolution, including complex and high-value files
- Evaluating applications against program guidelines, verifying reported data, and investigating discrepancies
- Conducting financial reviews and analysis to assess eligibility and determine benefit payments
- Liaising with clients to gather required information and provide technical guidance on available programs
- Participating in team discussions regarding claims that require senior review, legal consultation, or appeal consideration
- Escalating high-risk issues when necessary to team leads or subject matter experts
- Coaching junior staff and offering peer support across departments
- Building and maintaining professional relationships with clients, producers, and agents
What You’ll Need To Be Successful
- A post-secondary degree or diploma in business, economics, agricultural science, or a related field (or equivalent experience)
- At least 3 years of experience in claims or risk adjudication, ideally within financial services or the agriculture industry
- Strong written and verbal communication skills, with the ability to engage clients and stakeholders professionally
- Demonstrated analytical and problem-solving abilities
- Solid organizational skills and the ability to prioritize in a fast-paced, team-oriented environment
- Familiarity with agriculture is an asset
- Progress toward a professional designation such as CIP (Chartered Insurance Professional) or FIIC (Fellow of the Insolvency Institute of Canada) is considered an advantage