Client Operations Manager

We are seeking a highly organized, client-focused professional to serve as the primary liaison between our company and our clients. This role oversees onboarding, manages communications, coordinates deliverables, and ensures a seamless customer experience from initial contact through project completion. The ideal candidate thrives in fast-paced environments, communicates with confidence and clarity, and can balance operational execution with creative input.

Key Responsibilities

• Lead onboarding calls and guide new clients through setup processes
• Act as the primary point of contact for client communication, support, and follow-ups
• Collect and organize client materials for project execution
• Assist with curating menus, websites, and related deliverables
• Coordinate approvals and ensure timelines are met
• Manage client inboxes, requests, and issue resolution professionally
• Delegate internal tasks and track progress across teams
• Support marketing initiatives and contribute copywriting when needed
• Represent the company confidently on camera for client or brand-facing content

Qualifications

• Experience with Shopify or comparable platforms preferred
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Customer-service mindset with professionalism and empathy
• Ability to learn quickly, adapt, and grow within the role
• Comfortable on camera with polished presentation skills
• Background in marketing, client relations, or operations is an asset