Collections Officer – surrey

Location: Vancouver, BC (Hybrid)

About Us:

Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry.

For over 30 years, EconoLease has led North America in restaurant equipment financing. Through leasing, renting, business loans, 0% financing and payment processing, we work with more than 3,000 restaurant owners each year, helping them achieve their goals throughout Canada, the U.S., and Australia.

With our new digital platforms, owners and operators can now apply online, confirm their pricing terms, sign their contracts, and view previous leases.

This role isn’t about being one spoke in a big wheel. It’s an opportunity to be a major part of a tight sales team. We’re looking for drive, passion, motivation, and enthusiasm. Never satisfied with the status-quo, EconoLease has made dynamic shifts in the lending space already with an ambitious and calculated path ahead to render the legacy parts of our business obsolete. This is a growth opportunity for our company and for the right candidate – will that be you?

Summary:

The purpose of this role is to manage a portfolio of entities in arrears that have been referred to the EconoLease Collections Department. You’ll be pivotal in liaising with our customers and Collections Partners to ensure the best possible outcome for both EconoLease and the customers. This role will include direct liaison with customers, collection partners, other EconoLease departments to ensure the best possible outcome for all parties.

Key Responsibilities:

• Achieve economically desired outcomes on customers within individual arrears portfolio analysing each case meticulously. This includes working files not necessarily in your individual portfolio at times, as determined by the Collections Manager.
• Keep management informed and up to date, flagging any potential risks likely to have a significant financial impact on the arrears portfolio/business.
• Display consistent business acumen and be confident in asset resolution / difficult conversations with customers. The objective being to quickly resolve matters as and when they fall due.
• Other duties, as required, that lead to the effective and efficient running of the overall Collection’s function. These duties include, but not limited to, assisting in the development and implementation across the team of new and revised processes, procedures and systems.
• Meet individual and team key performance indicators.

Qualifications/Experience:

• Experience in a collection’s role or experience in a customer facing role with transferable skills.
• An effective communicator that has the ability to relate to customers and other stakeholders, both internal and external.
• High level of analytical skills.
• Decisive – Ability to make decisions quickly.
• A good working knowledge of the Silver Chef product suite and the systems and processes of the Silver Chef Group would be well regarded.

What we offer:

• Casual dress
• 4 Weeks of Vacation
• Comprehensive benefits package
• Corporate fitness program
• Competitive compensation package with a discretionary bonus
• Social company gatherings
• A fun and enriching work environment geared towards personal and professional growth

At EconoLease, diversity is a cornerstone of innovation and success. We are committed to fostering an inclusive environment where individuals from all backgrounds, experiences, and perspectives are valued, supported and empowered. Embracing our differences enriches our workplace culture and enhances our ability to serve our diverse clients and communities. Together, we strive to create a space where everyone can thrive and contribute to their fullest potential.

If this sounds like a role that interests you, we would love to hear from you!

To learn more, please check out our website.