Description
CUSTOMER SERVICE MANAGER FULL-TIME
Are you skilled in managing high-profile key accounts?
They’re looking for a professional, results-oriented, and relationship-focused leader with a shared passion for diversity and equity to join them in their efforts. If you thrive in a role where you can create and drive opportunities to help POC-owned businesses thrive, this is a great opportunity to make a substantial impact.
Remote or hybrid work model
Focus on diversity and inclusivity
As the Customer Service Manager you are responsible for ensuring suppliers get the most out of their membership and relevant programs. Manage relationships and facilitate partnerships with over 600 certified members
Manage and execute the annual budget, strategic plans, and improved processes
Oversee the training and performance of team members including full-time staff, interns, and volunteers
Other tasks and projects as assigned
The ideal candidate for the role is passionate about inclusivity and finding opportunities to help small business flourish. You are hands-on and proactive, with an innovative, service-oriented, and goal-focused approach. You genuinely care about helping others and value collaboration both internally and externally. A bachelor’s degree in business or another relevant field
Experience with Salesforce and Microsoft 365
At least two years of experience in a managerial role, overseeing junior staff
Experience managing stakeholder relationships and driving collaboration between organizations
Exceptional relationship-building and networkingskills
Strong communication skills, both written and verbal, from junior to executive level
Effective project management as a leader while also analyzing performance andresultsA
Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.
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